Array
(
[derick] => Array
(
[Are logistics providers ready for the 2021 peak season?] => 物流供應商為2021年的旺季做好準備了嗎？
[Ahead of the next peak season in the pandemic, DHL and Sendle share their experiences and lessons from navigating e-commerce amid Covid-19.] => 在下一個旺季到來之前，敦豪和Sendle快遞公司分享了他們在新冠疫情期間經營電子商務的經驗和教訓。
[[]] =>
[Last year’s pandemic-driven peak season arrived early and boomed on. Ahead of the next season, DHL and Sendle share their experiences and lessons from navigating e-commerce amid Covid-19.] => 去年受新冠疫情的驅動, 旺季提前到來並蓬勃發展。在下一個旺季到來之前，敦豪和Sendle快遞公司分享了他們在新冠疫情期間經營電子商務的經驗和教訓。
[For nine consecutive months last year, Australian logistics company Sendle shipped parcels equivalent to peak Christmas volumes. The surge in shipments was by no means a fluke — in fact, it was a ringing endorsement for e-commerce amid the pandemic.
The crisis accelerated a major shift in buying behavior among consumers young and old who have bought into the ease and convenience — and necessity — of e-commerce. With e-commerce demand set to grow beyond the pandemic, companies and logistics providers alike must be prepared to scale up and improve their capabilities to meet the consumers’ heightened expectations.
However, lockdowns and restrictions to curb the pandemic’s spread in Australia have compounded the challenge by making it tougher to predict demand ahead of time, much less during the year-end peak season.
What should companies expect and how should they prepare for this year’s peak season, and what lessons can logistics providers like DHL eCommerce Solutions and Sendle impart from last year’s peak season experience?
To answer these questions, Logistics of Things caught up with Denise McGrouther, Managing Director of DHL eCommerce Solutions Australia, and James Chin Moody, CEO and co-founder of Sendle, to find out how their companies have adapted during Covid-19, and how they are laying the groundwork to deliver yet another record-breaking shopping season in 2021.
The pandemic accelerated a shift to e-commerce for consumers and businesses. What has this meant, in practice, for how the business is run and for the nuts and bolts of work?
McGrouther: Since the beginning of this pandemic, we’ve seen global demand for Australian-made products soar. We handled record volumes that were previously unimaginable in 2020. These volumes led to 100 percent growth for our commercial product, which required a major overhaul to our status quo.
These record volumes, together with a severe restriction to air freight capacity and new operating procedures, meant our team had to be extremely agile and adapt quickly to keep freight moving.
This boom also made clear the importance of transparency to customers. With airfreight costs rising and temporary delays in transit times, we worked with our partner Sendle, providing frequent updates to manage and readjust consumers expectations. This approach strengthened our partnership, offering affordable, reliable international shipping to thousands of Australian sellers.
Moody: When Australia first went into lockdown in March 2020, our parcel volumes skyrocketed and we ended up delivering Christmas levels for nine months in a row from April to December.
Since launching in 2014, Sendle has experienced growth year after year but never before had we experienced such a sudden growth spurt. Our domestic parcel volumes increased by a whopping 103 percent in Australia in 2020.
Despite the cancellation of flights and ongoing travel restrictions, Sendle’s international parcel volumes also more than doubled during this period, which strengthened our partnership with DHL eCommerce Solutions as our international logistics provider.
We realized early on that we needed to rapidly expand the business to help support our small business customers and keep up with demand. With significant funding from our current and new investors, we have been able to increase our team size, focus on building our courier network in the United States, and double down on our 100 percent carbon-neutral parcel delivery service in Australia.
We have recently expanded our international door-to-door pickup service in Melbourne in response to growing demand from small businesses and side hustlers who have been selling their products to overseas consumers during Covid-19 via global e-commerce sites like Shopify, eBay and Etsy.
What measures have the company introduced to adapt to the lockdowns and sudden changes in rules in the past year?
McGrouther: I am proud of the resilience of our team. The past 18 months have been extremely challenging for everyone, both professionally and personally. At DHL, our people are the foundation of our success and safeguarding their safety is paramount.
Through agile leadership, our team was quick to implement new work practices, such as split shifts for operations, to ensure social distancing, and new work-from-home measures. We also worked closely with our vendors and partners, reviewing and updating safety practices to protect both employees and customers. We expanded our customer service team to keep customers regularly updated and to assure them that we continue to deliver despite restrictions.
Moody: We have introduced a raft of Covid-safe changes including contactless pick-up and delivery to keep the community protected and enabling small businesses to ship from home. Our Network Team is also continually working with our courier partners to ensure delivery drivers and our customers are kept safe by adhering to strict safety protocols of the Federal and State health authorities.
Like many operators in the shipping and logistics space, Sendle has experienced delays due to international parcel delivery being impacted by reduced overseas flights. We immediately responded by bolstering our customer support team, introducing chatbots, and keeping our customers regularly updated about international ETA’s.
As the digital backbone of a network of existing couriers in Australia, our technology has enabled us to tap the underutilized space in their delivery vehicles and fill them with parcels to maximize every trip. When parcel volumes skyrocketed during lockdowns due to increased online shopping, we were able to scale our operations quickly and work with our network of courier partners to meet that demand.
What has surprised you most about the pandemic’s effect on e-commerce?
McGrouther: The pandemic sparked a major shift in consumer buying behavior — with stay-at-home orders in place, we had no choice but to buy online. This meteoric shift is here to stay as consumers enjoy the ease and convenience of home deliveries, it will also be powered faster by advanced technologies making the buying process easier than ever before. With Sendle’s customers, we also see that there is a more conscious effort from consumers to buy from small and medium-sized enterprises (SMEs), supporting local communities which is fantastic to see.
It also seems that the past 18 months have sparked a major shift in lifestyles. While athleisure proved popular last year as we all stayed home, it continues its growth trajectory despite overseas restrictions easing in our key lanes such as the U.S. and UK. The boom also continues for Australian wellness products, kitchenware, and pet accessories.
Moody: We have been blown away by how quickly consumer behavior change can occur. The pandemic caused the greatest shift to online the world has ever seen and with that came consumers old and young shopping online in droves.
The shift initially sent shockwaves through the traditional retail sector but has ultimately created new levels of opportunity for small businesses that have either expanded their online offering or pivoted online for the first time.
At Sendle, we have seen the proliferation of side hustlers — people who run a small business on top of a day job — who have been able to set up an online business within minutes on their iPhone or iPad, thanks to easy access to e-commerce platforms and tools like FourSquare.
What logistics lessons did you draw from the peak season last year, and how different do you think this year’s will be?
McGrouther: Last year, we experienced various challenges across our key export lanes with many countries impacted by a second Covid-19 wave. But as I mentioned earlier, we kept freight moving by maintaining agility in our operations while proactively communicating with our customers.
Despite the ongoing pandemic, we are still expecting another record-breaking season for e-commerce sales. The rising popularity of Buy Now Pay Later (BNPL) programs, where consumers make a purchase and pay for it in instalments over time, will likely further boost this year’s e-commerce peak season.
Such solutions are not only enabling more trade across domestic and international borders but are also making online shopping a fuss-free process for consumers, many of whom now prefer e-commerce over shopping at physical retail stores. We believe this holiday season will prove once again that e-commerce is the way forward.
Moody: During the 2020 peak selling and shipping season, we learnt that flexibility is key. To be resilient during these uncertain times, it is critical for businesses to build flexibility into their operations.
Planning ahead, especially for peak season, is crucial. The earlier a business starts stocking up and preparing for these busy times, the more prepared they will be when something unexpected occurs. This could mean bringing on more staff to help cope with demand during peak, making sure you are well stocked, and pre-packing products.
With Sydney and Melbourne back in protracted lockdowns, we have watched our parcel volumes increase again. For example, Sydney parcel volumes increased by 88 percent from mid-July to mid-September compared to the months prior while Sendle’s Melbourne parcel volumes increased by 46 percent during the same period.
We are predicting another record-breaking parcel delivery season this Christmas peak from October to December 2021.
If you could offer a tip for businesses to prepare themselves for the peak season, what would it be?
McGrouther: Being transparent will help businesses tackle the influx of queries that arise during the peak season. We can do that by simply being upfront about estimated delivery times and encouraging consumers to shop early will help manage peak December enquiries.
Ahead of the busy period, businesses should also re-evaluate priority markets and product focus, offer cost-tiered freight options to customers, and integrate logistics into their CRM and customer engagement activity.
Moody: Shipping can make or break the customer experience, so it is important to get prepared early. Based on Sendle data, we predict our parcel volumes will surge again like they did last peak season so our message to retailers and small businesses is to get organized now because people will start Christmas shopping from early October onwards. And if you can afford it, hire some temporary staff to help pack your parcels.
Publicize your ship-by dates loud and clear. You can do this via direct email to customers or by putting them in an obvious place on your website.
Exercise some patience and be kind to your delivery drivers who have been extra busy during the coronavirus pandemic as they deliver record volumes. Please be patient and understand there might be extended wait times as a result, and make sure you inform your customers through your various communication channels and set realistic expectations with delivery times.
One thing for certain is that e-commerce is here to stay. Staying on top of trends helps businesses stay relevant, but the top priority for companies ahead of the peak season is to ensure their logistics operations are tightly integrated into the way they work and capable of addressing the shipping needs of different customers.
DHL eCommerce Solutions Australia is Sendle’s international logistics partner for cross-border deliveries.] => 去年，澳洲物流公司Sendle連續9個月的包裹發貨量相當於聖誕節旺季的發貨量。發貨量的激增絕不是偶然--事實上，這是新冠疫情期間對電子商務的有力認可。
這場危機加快了男女老少消費者購買行為的重大轉變，他們已經接受了電子商務的便利性和必要性。隨著疫情之後電子商務需求的增長，各公司和物流服務供應商都必須準備擴大規模並提高能力，以滿足消費者更高的期望。
然而，遏制疫情在澳洲傳播所採取的封鎖和限制措施，使得提前預測需求更加困難，更不用說年底的旺季了，這進一步加劇了挑戰。
公司應該有何期待，他們應該如何為今年的旺季做準備？物流服務供應商，如敦豪電子商務解決方案公司和Sendle公司，能從去年旺季的經驗中吸取什麼教訓？
為了回答這些問題，貨聯網 (Logistics of Things)採訪了敦豪電子商務解決方案澳洲公司的總裁Denise McGrouther和Sendle公司的首席執行官兼聯合創始人James Chin Moody，以了解他們的公司在新冠疫情期間如何進行調整以適應形勢，以及他們如何為2021年創造另一個破紀錄的購物旺季做好充分準備。
McGrouther: 保持透明將有助於企業應對旺季出現的大量貨物查詢問題。我們通過提前了解估計的交貨時間，並鼓勵消費者提前購物做到了這一點，這將有助於管理12月旺季期間出現的大量查詢情況。
在繁忙時期到來之前，企業還應該重新評估優先市場和產品重點，為客戶提供成本分層的貨運方案，並將物流納入他們的客戶關係管理和客戶參與的活動中。
Moody: 運輸可以優化客戶體驗，同時也可能破壞客戶體驗，所以儘早做好準備很重要。根據Sendle的數據，我們預測包裹數量將像上一個旺季那樣再次激增，所以我們向零售商和小企業傳達的信息是現在就要組織起來，因為人們將從10月初就開始聖誕購物。如果你能負擔得起的話，就僱傭一些臨時工幫你打包。
公開而明確地公佈你的發貨日期。你可以通過直接給客戶發電子郵件，或者將發貨日期放在網站的一個顯眼位置來進行。
鍛煉耐心並善待送貨司機，他們在新冠疫情期間異常忙碌，因為他們要遞送創紀錄的貨物量。請保持耐心，對可能產生的延期送貨現象表示理解，確保通過各種溝通渠道通知你的客戶，並設定切合實際的預期交貨時間。
有一點是肯定的，就是電子商務已被大多數人所接受。掌控趨勢有助於企業與時俱進，但在旺季到來之前，企業的首要任務是確保其物流業務緊密地融入其工作方式中，並能夠滿足不同客戶的運輸需要。
敦豪電子商務解決方案澳洲公司是Sendle的跨境遞送國際物流合作夥伴。
[wysiwyg] => wysiwyg
[For nine consecutive months last year, Australian logistics company Sendle shipped parcels equivalent to peak Christmas volumes. The surge in shipments was by no means a fluke — in fact, it was a ringing endorsement for e-commerce amid the pandemic.
The crisis accelerated a major shift in buying behavior among consumers young and old who have bought into the ease and convenience — and necessity — of e-commerce. With e-commerce demand set to grow beyond the pandemic, companies and logistics providers alike must be prepared to scale up and improve their capabilities to meet the consumers’ heightened expectations.
However, lockdowns and restrictions to curb the pandemic’s spread in Australia have compounded the challenge by making it tougher to predict demand ahead of time, much less during the year-end peak season.
What should companies expect and how should they prepare for this year’s peak season, and what lessons can logistics providers like DHL eCommerce Solutions and Sendle impart from last year’s peak season experience?
To answer these questions, Logistics of Things caught up with Denise McGrouther, Managing Director of DHL eCommerce Solutions Australia, and James Chin Moody, CEO and co-founder of Sendle, to find out how their companies have adapted during Covid-19, and how they are laying the groundwork to deliver yet another record-breaking shopping season in 2021.
The pandemic accelerated a shift to e-commerce for consumers and businesses. What has this meant, in practice, for how the business is run and for the nuts and bolts of work?
McGrouther: Since the beginning of this pandemic, we’ve seen global demand for Australian-made products soar. We handled record volumes that were previously unimaginable in 2020. These volumes led to 100 percent growth for our commercial product, which required a major overhaul to our status quo.
These record volumes, together with a severe restriction to air freight capacity and new operating procedures, meant our team had to be extremely agile and adapt quickly to keep freight moving.
Record demand and shipping volume during the pandemic required a more robust delivery system with the right partners. (Photo: Sendle)
This boom also made clear the importance of transparency to customers. With airfreight costs rising and temporary delays in transit times, we worked with our partner Sendle, providing frequent updates to manage and readjust consumers expectations. This approach strengthened our partnership, offering affordable, reliable international shipping to thousands of Australian sellers.
Moody: When Australia first went into lockdown in March 2020, our parcel volumes skyrocketed and we ended up delivering Christmas levels for nine months in a row from April to December.
Since launching in 2014, Sendle has experienced growth year after year but never before had we experienced such a sudden growth spurt. Our domestic parcel volumes increased by a whopping 103 percent in Australia in 2020.
Despite the cancellation of flights and ongoing travel restrictions, Sendle’s international parcel volumes also more than doubled during this period, which strengthened our partnership with DHL eCommerce Solutions as our international logistics provider.
We realized early on that we needed to rapidly expand the business to help support our small business customers and keep up with demand. With significant funding from our current and new investors, we have been able to increase our team size, focus on building our courier network in the United States, and double down on our 100 percent carbon-neutral parcel delivery service in Australia.
The expected growing demand for e-commerce in Melbourne puts the spotlight on door-to-door pick-up services.
We have recently expanded our international door-to-door pickup service in Melbourne in response to growing demand from small businesses and side hustlers who have been selling their products to overseas consumers during Covid-19 via global e-commerce sites like Shopify, eBay and Etsy.
What measures have the company introduced to adapt to the lockdowns and sudden changes in rules in the past year?
McGrouther: I am proud of the resilience of our team. The past 18 months have been extremely challenging for everyone, both professionally and personally. At DHL, our people are the foundation of our success and safeguarding their safety is paramount.
Through agile leadership, our team was quick to implement new work practices, such as split shifts for operations, to ensure social distancing, and new work-from-home measures. We also worked closely with our vendors and partners, reviewing and updating safety practices to protect both employees and customers. We expanded our customer service team to keep customers regularly updated and to assure them that we continue to deliver despite restrictions.
Moody: We have introduced a raft of Covid-safe changes including contactless pick-up and delivery to keep the community protected and enabling small businesses to ship from home. Our Network Team is also continually working with our courier partners to ensure delivery drivers and our customers are kept safe by adhering to strict safety protocols of the Federal and State health authorities.
Like many operators in the shipping and logistics space, Sendle has experienced delays due to international parcel delivery being impacted by reduced overseas flights. We immediately responded by bolstering our customer support team, introducing chatbots, and keeping our customers regularly updated about international ETA’s.
As the digital backbone of a network of existing couriers in Australia, our technology has enabled us to tap the underutilized space in their delivery vehicles and fill them with parcels to maximize every trip. When parcel volumes skyrocketed during lockdowns due to increased online shopping, we were able to scale our operations quickly and work with our network of courier partners to meet that demand.
What has surprised you most about the pandemic’s effect on e-commerce?
McGrouther: The pandemic sparked a major shift in consumer buying behavior — with stay-at-home orders in place, we had no choice but to buy online. This meteoric shift is here to stay as consumers enjoy the ease and convenience of home deliveries, it will also be powered faster by advanced technologies making the buying process easier than ever before. With Sendle’s customers, we also see that there is a more conscious effort from consumers to buy from small and medium-sized enterprises (SMEs), supporting local communities which is fantastic to see.
It also seems that the past 18 months have sparked a major shift in lifestyles. While athleisure proved popular last year as we all stayed home, it continues its growth trajectory despite overseas restrictions easing in our key lanes such as the U.S. and UK. The boom also continues for Australian wellness products, kitchenware, and pet accessories.
Moody: We have been blown away by how quickly consumer behavior change can occur. The pandemic caused the greatest shift to online the world has ever seen and with that came consumers old and young shopping online in droves.
The shift initially sent shockwaves through the traditional retail sector but has ultimately created new levels of opportunity for small businesses that have either expanded their online offering or pivoted online for the first time.
Living with the pandemic has led to more entrepreneurs pivoting towards the e-commerce space. (Photo: Sendle)
At Sendle, we have seen the proliferation of side hustlers — people who run a small business on top of a day job — who have been able to set up an online business within minutes on their iPhone or iPad, thanks to easy access to e-commerce platforms and tools like FourSquare.
What logistics lessons did you draw from the peak season last year, and how different do you think this year’s will be?
McGrouther: Last year, we experienced various challenges across our key export lanes with many countries impacted by a second Covid-19 wave. But as I mentioned earlier, we kept freight moving by maintaining agility in our operations while proactively communicating with our customers.
Despite the ongoing pandemic, we are still expecting another record-breaking season for e-commerce sales. The rising popularity of Buy Now Pay Later (BNPL) programs, where consumers make a purchase and pay for it in instalments over time, will likely further boost this year’s e-commerce peak season.
Such solutions are not only enabling more trade across domestic and international borders but are also making online shopping a fuss-free process for consumers, many of whom now prefer e-commerce over shopping at physical retail stores. We believe this holiday season will prove once again that e-commerce is the way forward.
Moody: During the 2020 peak selling and shipping season, we learnt that flexibility is key. To be resilient during these uncertain times, it is critical for businesses to build flexibility into their operations.
Planning ahead, especially for peak season, is crucial. The earlier a business starts stocking up and preparing for these busy times, the more prepared they will be when something unexpected occurs. This could mean bringing on more staff to help cope with demand during peak, making sure you are well stocked, and pre-packing products.
With Sydney and Melbourne back in protracted lockdowns, we have watched our parcel volumes increase again. For example, Sydney parcel volumes increased by 88 percent from mid-July to mid-September compared to the months prior while Sendle’s Melbourne parcel volumes increased by 46 percent during the same period.
We are predicting another record-breaking parcel delivery season this Christmas peak from October to December 2021.
If you could offer a tip for businesses to prepare themselves for the peak season, what would it be?
McGrouther: Being transparent will help businesses tackle the influx of queries that arise during the peak season. We can do that by simply being upfront about estimated delivery times and encouraging consumers to shop early will help manage peak December enquiries.
Ahead of the busy period, businesses should also re-evaluate priority markets and product focus, offer cost-tiered freight options to customers, and integrate logistics into their CRM and customer engagement activity.
Moody: Shipping can make or break the customer experience, so it is important to get prepared early. Based on Sendle data, we predict our parcel volumes will surge again like they did last peak season so our message to retailers and small businesses is to get organized now because people will start Christmas shopping from early October onwards. And if you can afford it, hire some temporary staff to help pack your parcels.
Publicize your ship-by dates loud and clear. You can do this via direct email to customers or by putting them in an obvious place on your website.
Exercise some patience and be kind to your delivery drivers who have been extra busy during the coronavirus pandemic as they deliver record volumes. Please be patient and understand there might be extended wait times as a result, and make sure you inform your customers through your various communication channels and set realistic expectations with delivery times.
One thing for certain is that e-commerce is here to stay. Staying on top of trends helps businesses stay relevant, but the top priority for companies ahead of the peak season is to ensure their logistics operations are tightly integrated into the way they work and capable of addressing the shipping needs of different customers.
DHL eCommerce Solutions Australia is Sendle’s international logistics partner for cross-border deliveries.] =>
[] =>
[logistics-providers-ready-peak-season] => logistics-providers-ready-peak-season
[Middle East] =>
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[dpdhl_37615769021754_19_05_DHL_03791_small] => dpdhl_37615769021754_19_05_DHL_03791_small
[Sendle Green Parcel 1] => Sendle Green Parcel 1
[James Chin Moody - Sendle CEO 1] => James Chin Moody - Sendle CEO 1
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[Sendle Q&A] => Sendle Q&A
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[$value] => For nine consecutive months last year, Australian logistics company Sendle shipped parcels equivalent to peak Christmas volumes. The surge in shipments was by no means a fluke — in fact, it was a ringing endorsement for e-commerce amid the pandemic.
The crisis accelerated a major shift in buying behavior among consumers young and old who have bought into the ease and convenience — and necessity — of e-commerce. With e-commerce demand set to grow beyond the pandemic, companies and logistics providers alike must be prepared to scale up and improve their capabilities to meet the consumers’ heightened expectations.
However, lockdowns and restrictions to curb the pandemic’s spread in Australia have compounded the challenge by making it tougher to predict demand ahead of time, much less during the year-end peak season.
What should companies expect and how should they prepare for this year’s peak season, and what lessons can logistics providers like DHL eCommerce Solutions and Sendle impart from last year’s peak season experience?
To answer these questions, Logistics of Things caught up with Denise McGrouther, Managing Director of DHL eCommerce Solutions Australia, and James Chin Moody, CEO and co-founder of Sendle, to find out how their companies have adapted during Covid-19, and how they are laying the groundwork to deliver yet another record-breaking shopping season in 2021.
The pandemic accelerated a shift to e-commerce for consumers and businesses. What has this meant, in practice, for how the business is run and for the nuts and bolts of work?
McGrouther: Since the beginning of this pandemic, we’ve seen global demand for Australian-made products soar. We handled record volumes that were previously unimaginable in 2020. These volumes led to 100 percent growth for our commercial product, which required a major overhaul to our status quo.
These record volumes, together with a severe restriction to air freight capacity and new operating procedures, meant our team had to be extremely agile and adapt quickly to keep freight moving.
[caption id="attachment_25789" align="aligncenter" width="1600"] Record demand and shipping volume during the pandemic required a more robust delivery system with the right partners. (Photo: Sendle)[/caption]
This boom also made clear the importance of transparency to customers. With airfreight costs rising and temporary delays in transit times, we worked with our partner Sendle, providing frequent updates to manage and readjust consumers expectations. This approach strengthened our partnership, offering affordable, reliable international shipping to thousands of Australian sellers.
Moody: When Australia first went into lockdown in March 2020, our parcel volumes skyrocketed and we ended up delivering Christmas levels for nine months in a row from April to December.
Since launching in 2014, Sendle has experienced growth year after year but never before had we experienced such a sudden growth spurt. Our domestic parcel volumes increased by a whopping 103 percent in Australia in 2020.
Despite the cancellation of flights and ongoing travel restrictions, Sendle’s international parcel volumes also more than doubled during this period, which strengthened our partnership with DHL eCommerce Solutions as our international logistics provider.
We realized early on that we needed to rapidly expand the business to help support our small business customers and keep up with demand. With significant funding from our current and new investors, we have been able to increase our team size, focus on building our courier network in the United States, and double down on our 100 percent carbon-neutral parcel delivery service in Australia.
[caption id="attachment_25794" align="aligncenter" width="1280"] The expected growing demand for e-commerce in Melbourne puts the spotlight on door-to-door pick-up services.[/caption]
We have recently expanded our international door-to-door pickup service in Melbourne in response to growing demand from small businesses and side hustlers who have been selling their products to overseas consumers during Covid-19 via global e-commerce sites like Shopify, eBay and Etsy.
What measures have the company introduced to adapt to the lockdowns and sudden changes in rules in the past year?
McGrouther: I am proud of the resilience of our team. The past 18 months have been extremely challenging for everyone, both professionally and personally. At DHL, our people are the foundation of our success and safeguarding their safety is paramount.
Through agile leadership, our team was quick to implement new work practices, such as split shifts for operations, to ensure social distancing, and new work-from-home measures. We also worked closely with our vendors and partners, reviewing and updating safety practices to protect both employees and customers. We expanded our customer service team to keep customers regularly updated and to assure them that we continue to deliver despite restrictions.
Moody: We have introduced a raft of Covid-safe changes including contactless pick-up and delivery to keep the community protected and enabling small businesses to ship from home. Our Network Team is also continually working with our courier partners to ensure delivery drivers and our customers are kept safe by adhering to strict safety protocols of the Federal and State health authorities.
Like many operators in the shipping and logistics space, Sendle has experienced delays due to international parcel delivery being impacted by reduced overseas flights. We immediately responded by bolstering our customer support team, introducing chatbots, and keeping our customers regularly updated about international ETA’s.
As the digital backbone of a network of existing couriers in Australia, our technology has enabled us to tap the underutilized space in their delivery vehicles and fill them with parcels to maximize every trip. When parcel volumes skyrocketed during lockdowns due to increased online shopping, we were able to scale our operations quickly and work with our network of courier partners to meet that demand.
What has surprised you most about the pandemic’s effect on e-commerce?
McGrouther: The pandemic sparked a major shift in consumer buying behavior — with stay-at-home orders in place, we had no choice but to buy online. This meteoric shift is here to stay as consumers enjoy the ease and convenience of home deliveries, it will also be powered faster by advanced technologies making the buying process easier than ever before. With Sendle’s customers, we also see that there is a more conscious effort from consumers to buy from small and medium-sized enterprises (SMEs), supporting local communities which is fantastic to see.
It also seems that the past 18 months have sparked a major shift in lifestyles. While athleisure proved popular last year as we all stayed home, it continues its growth trajectory despite overseas restrictions easing in our key lanes such as the U.S. and UK. The boom also continues for Australian wellness products, kitchenware, and pet accessories.
Moody: We have been blown away by how quickly consumer behavior change can occur. The pandemic caused the greatest shift to online the world has ever seen and with that came consumers old and young shopping online in droves.
The shift initially sent shockwaves through the traditional retail sector but has ultimately created new levels of opportunity for small businesses that have either expanded their online offering or pivoted online for the first time.
[caption id="attachment_25799" align="aligncenter" width="2400"] Living with the pandemic has led to more entrepreneurs pivoting towards the e-commerce space. (Photo: Sendle)[/caption]
At Sendle, we have seen the proliferation of side hustlers — people who run a small business on top of a day job — who have been able to set up an online business within minutes on their iPhone or iPad, thanks to easy access to e-commerce platforms and tools like FourSquare.
What logistics lessons did you draw from the peak season last year, and how different do you think this year’s will be?
McGrouther: Last year, we experienced various challenges across our key export lanes with many countries impacted by a second Covid-19 wave. But as I mentioned earlier, we kept freight moving by maintaining agility in our operations while proactively communicating with our customers.
Despite the ongoing pandemic, we are still expecting another record-breaking season for e-commerce sales. The rising popularity of Buy Now Pay Later (BNPL) programs, where consumers make a purchase and pay for it in instalments over time, will likely further boost this year’s e-commerce peak season.
Such solutions are not only enabling more trade across domestic and international borders but are also making online shopping a fuss-free process for consumers, many of whom now prefer e-commerce over shopping at physical retail stores. We believe this holiday season will prove once again that e-commerce is the way forward.
)
Array
(
[derick] => Array
(
[Are logistics providers ready for the 2021 peak season?] => 物流供應商為2021年的旺季做好準備了嗎？
[Ahead of the next peak season in the pandemic, DHL and Sendle share their experiences and lessons from navigating e-commerce amid Covid-19.] => 在下一個旺季到來之前，敦豪和Sendle快遞公司分享了他們在新冠疫情期間經營電子商務的經驗和教訓。
[[]] =>
[Last year’s pandemic-driven peak season arrived early and boomed on. Ahead of the next season, DHL and Sendle share their experiences and lessons from navigating e-commerce amid Covid-19.] => 去年受新冠疫情的驅動, 旺季提前到來並蓬勃發展。在下一個旺季到來之前，敦豪和Sendle快遞公司分享了他們在新冠疫情期間經營電子商務的經驗和教訓。
[For nine consecutive months last year, Australian logistics company Sendle shipped parcels equivalent to peak Christmas volumes. The surge in shipments was by no means a fluke — in fact, it was a ringing endorsement for e-commerce amid the pandemic.
The crisis accelerated a major shift in buying behavior among consumers young and old who have bought into the ease and convenience — and necessity — of e-commerce. With e-commerce demand set to grow beyond the pandemic, companies and logistics providers alike must be prepared to scale up and improve their capabilities to meet the consumers’ heightened expectations.
However, lockdowns and restrictions to curb the pandemic’s spread in Australia have compounded the challenge by making it tougher to predict demand ahead of time, much less during the year-end peak season.
What should companies expect and how should they prepare for this year’s peak season, and what lessons can logistics providers like DHL eCommerce Solutions and Sendle impart from last year’s peak season experience?
To answer these questions, Logistics of Things caught up with Denise McGrouther, Managing Director of DHL eCommerce Solutions Australia, and James Chin Moody, CEO and co-founder of Sendle, to find out how their companies have adapted during Covid-19, and how they are laying the groundwork to deliver yet another record-breaking shopping season in 2021.
The pandemic accelerated a shift to e-commerce for consumers and businesses. What has this meant, in practice, for how the business is run and for the nuts and bolts of work?
McGrouther: Since the beginning of this pandemic, we’ve seen global demand for Australian-made products soar. We handled record volumes that were previously unimaginable in 2020. These volumes led to 100 percent growth for our commercial product, which required a major overhaul to our status quo.
These record volumes, together with a severe restriction to air freight capacity and new operating procedures, meant our team had to be extremely agile and adapt quickly to keep freight moving.
This boom also made clear the importance of transparency to customers. With airfreight costs rising and temporary delays in transit times, we worked with our partner Sendle, providing frequent updates to manage and readjust consumers expectations. This approach strengthened our partnership, offering affordable, reliable international shipping to thousands of Australian sellers.
Moody: When Australia first went into lockdown in March 2020, our parcel volumes skyrocketed and we ended up delivering Christmas levels for nine months in a row from April to December.
Since launching in 2014, Sendle has experienced growth year after year but never before had we experienced such a sudden growth spurt. Our domestic parcel volumes increased by a whopping 103 percent in Australia in 2020.
Despite the cancellation of flights and ongoing travel restrictions, Sendle’s international parcel volumes also more than doubled during this period, which strengthened our partnership with DHL eCommerce Solutions as our international logistics provider.
We realized early on that we needed to rapidly expand the business to help support our small business customers and keep up with demand. With significant funding from our current and new investors, we have been able to increase our team size, focus on building our courier network in the United States, and double down on our 100 percent carbon-neutral parcel delivery service in Australia.
We have recently expanded our international door-to-door pickup service in Melbourne in response to growing demand from small businesses and side hustlers who have been selling their products to overseas consumers during Covid-19 via global e-commerce sites like Shopify, eBay and Etsy.
What measures have the company introduced to adapt to the lockdowns and sudden changes in rules in the past year?
McGrouther: I am proud of the resilience of our team. The past 18 months have been extremely challenging for everyone, both professionally and personally. At DHL, our people are the foundation of our success and safeguarding their safety is paramount.
Through agile leadership, our team was quick to implement new work practices, such as split shifts for operations, to ensure social distancing, and new work-from-home measures. We also worked closely with our vendors and partners, reviewing and updating safety practices to protect both employees and customers. We expanded our customer service team to keep customers regularly updated and to assure them that we continue to deliver despite restrictions.
Moody: We have introduced a raft of Covid-safe changes including contactless pick-up and delivery to keep the community protected and enabling small businesses to ship from home. Our Network Team is also continually working with our courier partners to ensure delivery drivers and our customers are kept safe by adhering to strict safety protocols of the Federal and State health authorities.
Like many operators in the shipping and logistics space, Sendle has experienced delays due to international parcel delivery being impacted by reduced overseas flights. We immediately responded by bolstering our customer support team, introducing chatbots, and keeping our customers regularly updated about international ETA’s.
As the digital backbone of a network of existing couriers in Australia, our technology has enabled us to tap the underutilized space in their delivery vehicles and fill them with parcels to maximize every trip. When parcel volumes skyrocketed during lockdowns due to increased online shopping, we were able to scale our operations quickly and work with our network of courier partners to meet that demand.
What has surprised you most about the pandemic’s effect on e-commerce?
McGrouther: The pandemic sparked a major shift in consumer buying behavior — with stay-at-home orders in place, we had no choice but to buy online. This meteoric shift is here to stay as consumers enjoy the ease and convenience of home deliveries, it will also be powered faster by advanced technologies making the buying process easier than ever before. With Sendle’s customers, we also see that there is a more conscious effort from consumers to buy from small and medium-sized enterprises (SMEs), supporting local communities which is fantastic to see.
It also seems that the past 18 months have sparked a major shift in lifestyles. While athleisure proved popular last year as we all stayed home, it continues its growth trajectory despite overseas restrictions easing in our key lanes such as the U.S. and UK. The boom also continues for Australian wellness products, kitchenware, and pet accessories.
Moody: We have been blown away by how quickly consumer behavior change can occur. The pandemic caused the greatest shift to online the world has ever seen and with that came consumers old and young shopping online in droves.
The shift initially sent shockwaves through the traditional retail sector but has ultimately created new levels of opportunity for small businesses that have either expanded their online offering or pivoted online for the first time.
At Sendle, we have seen the proliferation of side hustlers — people who run a small business on top of a day job — who have been able to set up an online business within minutes on their iPhone or iPad, thanks to easy access to e-commerce platforms and tools like FourSquare.
What logistics lessons did you draw from the peak season last year, and how different do you think this year’s will be?
McGrouther: Last year, we experienced various challenges across our key export lanes with many countries impacted by a second Covid-19 wave. But as I mentioned earlier, we kept freight moving by maintaining agility in our operations while proactively communicating with our customers.
Despite the ongoing pandemic, we are still expecting another record-breaking season for e-commerce sales. The rising popularity of Buy Now Pay Later (BNPL) programs, where consumers make a purchase and pay for it in instalments over time, will likely further boost this year’s e-commerce peak season.
Such solutions are not only enabling more trade across domestic and international borders but are also making online shopping a fuss-free process for consumers, many of whom now prefer e-commerce over shopping at physical retail stores. We believe this holiday season will prove once again that e-commerce is the way forward.
Moody: During the 2020 peak selling and shipping season, we learnt that flexibility is key. To be resilient during these uncertain times, it is critical for businesses to build flexibility into their operations.
Planning ahead, especially for peak season, is crucial. The earlier a business starts stocking up and preparing for these busy times, the more prepared they will be when something unexpected occurs. This could mean bringing on more staff to help cope with demand during peak, making sure you are well stocked, and pre-packing products.
With Sydney and Melbourne back in protracted lockdowns, we have watched our parcel volumes increase again. For example, Sydney parcel volumes increased by 88 percent from mid-July to mid-September compared to the months prior while Sendle’s Melbourne parcel volumes increased by 46 percent during the same period.
We are predicting another record-breaking parcel delivery season this Christmas peak from October to December 2021.
If you could offer a tip for businesses to prepare themselves for the peak season, what would it be?
McGrouther: Being transparent will help businesses tackle the influx of queries that arise during the peak season. We can do that by simply being upfront about estimated delivery times and encouraging consumers to shop early will help manage peak December enquiries.
Ahead of the busy period, businesses should also re-evaluate priority markets and product focus, offer cost-tiered freight options to customers, and integrate logistics into their CRM and customer engagement activity.
Moody: Shipping can make or break the customer experience, so it is important to get prepared early. Based on Sendle data, we predict our parcel volumes will surge again like they did last peak season so our message to retailers and small businesses is to get organized now because people will start Christmas shopping from early October onwards. And if you can afford it, hire some temporary staff to help pack your parcels.
Publicize your ship-by dates loud and clear. You can do this via direct email to customers or by putting them in an obvious place on your website.
Exercise some patience and be kind to your delivery drivers who have been extra busy during the coronavirus pandemic as they deliver record volumes. Please be patient and understand there might be extended wait times as a result, and make sure you inform your customers through your various communication channels and set realistic expectations with delivery times.
One thing for certain is that e-commerce is here to stay. Staying on top of trends helps businesses stay relevant, but the top priority for companies ahead of the peak season is to ensure their logistics operations are tightly integrated into the way they work and capable of addressing the shipping needs of different customers.
DHL eCommerce Solutions Australia is Sendle’s international logistics partner for cross-border deliveries.] => 去年，澳洲物流公司Sendle連續9個月的包裹發貨量相當於聖誕節旺季的發貨量。發貨量的激增絕不是偶然--事實上，這是新冠疫情期間對電子商務的有力認可。
這場危機加快了男女老少消費者購買行為的重大轉變，他們已經接受了電子商務的便利性和必要性。隨著疫情之後電子商務需求的增長，各公司和物流服務供應商都必須準備擴大規模並提高能力，以滿足消費者更高的期望。
然而，遏制疫情在澳洲傳播所採取的封鎖和限制措施，使得提前預測需求更加困難，更不用說年底的旺季了，這進一步加劇了挑戰。
公司應該有何期待，他們應該如何為今年的旺季做準備？物流服務供應商，如敦豪電子商務解決方案公司和Sendle公司，能從去年旺季的經驗中吸取什麼教訓？
為了回答這些問題，貨聯網 (Logistics of Things)採訪了敦豪電子商務解決方案澳洲公司的總裁Denise McGrouther和Sendle公司的首席執行官兼聯合創始人James Chin Moody，以了解他們的公司在新冠疫情期間如何進行調整以適應形勢，以及他們如何為2021年創造另一個破紀錄的購物旺季做好充分準備。
McGrouther: 保持透明將有助於企業應對旺季出現的大量貨物查詢問題。我們通過提前了解估計的交貨時間，並鼓勵消費者提前購物做到了這一點，這將有助於管理12月旺季期間出現的大量查詢情況。
在繁忙時期到來之前，企業還應該重新評估優先市場和產品重點，為客戶提供成本分層的貨運方案，並將物流納入他們的客戶關係管理和客戶參與的活動中。
Moody: 運輸可以優化客戶體驗，同時也可能破壞客戶體驗，所以儘早做好準備很重要。根據Sendle的數據，我們預測包裹數量將像上一個旺季那樣再次激增，所以我們向零售商和小企業傳達的信息是現在就要組織起來，因為人們將從10月初就開始聖誕購物。如果你能負擔得起的話，就僱傭一些臨時工幫你打包。
公開而明確地公佈你的發貨日期。你可以通過直接給客戶發電子郵件，或者將發貨日期放在網站的一個顯眼位置來進行。
鍛煉耐心並善待送貨司機，他們在新冠疫情期間異常忙碌，因為他們要遞送創紀錄的貨物量。請保持耐心，對可能產生的延期送貨現象表示理解，確保通過各種溝通渠道通知你的客戶，並設定切合實際的預期交貨時間。
有一點是肯定的，就是電子商務已被大多數人所接受。掌控趨勢有助於企業與時俱進，但在旺季到來之前，企業的首要任務是確保其物流業務緊密地融入其工作方式中，並能夠滿足不同客戶的運輸需要。
敦豪電子商務解決方案澳洲公司是Sendle的跨境遞送國際物流合作夥伴。
[wysiwyg] => wysiwyg
[For nine consecutive months last year, Australian logistics company Sendle shipped parcels equivalent to peak Christmas volumes. The surge in shipments was by no means a fluke — in fact, it was a ringing endorsement for e-commerce amid the pandemic.
The crisis accelerated a major shift in buying behavior among consumers young and old who have bought into the ease and convenience — and necessity — of e-commerce. With e-commerce demand set to grow beyond the pandemic, companies and logistics providers alike must be prepared to scale up and improve their capabilities to meet the consumers’ heightened expectations.
However, lockdowns and restrictions to curb the pandemic’s spread in Australia have compounded the challenge by making it tougher to predict demand ahead of time, much less during the year-end peak season.
What should companies expect and how should they prepare for this year’s peak season, and what lessons can logistics providers like DHL eCommerce Solutions and Sendle impart from last year’s peak season experience?
To answer these questions, Logistics of Things caught up with Denise McGrouther, Managing Director of DHL eCommerce Solutions Australia, and James Chin Moody, CEO and co-founder of Sendle, to find out how their companies have adapted during Covid-19, and how they are laying the groundwork to deliver yet another record-breaking shopping season in 2021.
The pandemic accelerated a shift to e-commerce for consumers and businesses. What has this meant, in practice, for how the business is run and for the nuts and bolts of work?
McGrouther: Since the beginning of this pandemic, we’ve seen global demand for Australian-made products soar. We handled record volumes that were previously unimaginable in 2020. These volumes led to 100 percent growth for our commercial product, which required a major overhaul to our status quo.
These record volumes, together with a severe restriction to air freight capacity and new operating procedures, meant our team had to be extremely agile and adapt quickly to keep freight moving.
Record demand and shipping volume during the pandemic required a more robust delivery system with the right partners. (Photo: Sendle)
This boom also made clear the importance of transparency to customers. With airfreight costs rising and temporary delays in transit times, we worked with our partner Sendle, providing frequent updates to manage and readjust consumers expectations. This approach strengthened our partnership, offering affordable, reliable international shipping to thousands of Australian sellers.
Moody: When Australia first went into lockdown in March 2020, our parcel volumes skyrocketed and we ended up delivering Christmas levels for nine months in a row from April to December.
Since launching in 2014, Sendle has experienced growth year after year but never before had we experienced such a sudden growth spurt. Our domestic parcel volumes increased by a whopping 103 percent in Australia in 2020.
Despite the cancellation of flights and ongoing travel restrictions, Sendle’s international parcel volumes also more than doubled during this period, which strengthened our partnership with DHL eCommerce Solutions as our international logistics provider.
We realized early on that we needed to rapidly expand the business to help support our small business customers and keep up with demand. With significant funding from our current and new investors, we have been able to increase our team size, focus on building our courier network in the United States, and double down on our 100 percent carbon-neutral parcel delivery service in Australia.
The expected growing demand for e-commerce in Melbourne puts the spotlight on door-to-door pick-up services.
We have recently expanded our international door-to-door pickup service in Melbourne in response to growing demand from small businesses and side hustlers who have been selling their products to overseas consumers during Covid-19 via global e-commerce sites like Shopify, eBay and Etsy.
What measures have the company introduced to adapt to the lockdowns and sudden changes in rules in the past year?
McGrouther: I am proud of the resilience of our team. The past 18 months have been extremely challenging for everyone, both professionally and personally. At DHL, our people are the foundation of our success and safeguarding their safety is paramount.
Through agile leadership, our team was quick to implement new work practices, such as split shifts for operations, to ensure social distancing, and new work-from-home measures. We also worked closely with our vendors and partners, reviewing and updating safety practices to protect both employees and customers. We expanded our customer service team to keep customers regularly updated and to assure them that we continue to deliver despite restrictions.
Moody: We have introduced a raft of Covid-safe changes including contactless pick-up and delivery to keep the community protected and enabling small businesses to ship from home. Our Network Team is also continually working with our courier partners to ensure delivery drivers and our customers are kept safe by adhering to strict safety protocols of the Federal and State health authorities.
Like many operators in the shipping and logistics space, Sendle has experienced delays due to international parcel delivery being impacted by reduced overseas flights. We immediately responded by bolstering our customer support team, introducing chatbots, and keeping our customers regularly updated about international ETA’s.
As the digital backbone of a network of existing couriers in Australia, our technology has enabled us to tap the underutilized space in their delivery vehicles and fill them with parcels to maximize every trip. When parcel volumes skyrocketed during lockdowns due to increased online shopping, we were able to scale our operations quickly and work with our network of courier partners to meet that demand.
What has surprised you most about the pandemic’s effect on e-commerce?
McGrouther: The pandemic sparked a major shift in consumer buying behavior — with stay-at-home orders in place, we had no choice but to buy online. This meteoric shift is here to stay as consumers enjoy the ease and convenience of home deliveries, it will also be powered faster by advanced technologies making the buying process easier than ever before. With Sendle’s customers, we also see that there is a more conscious effort from consumers to buy from small and medium-sized enterprises (SMEs), supporting local communities which is fantastic to see.
It also seems that the past 18 months have sparked a major shift in lifestyles. While athleisure proved popular last year as we all stayed home, it continues its growth trajectory despite overseas restrictions easing in our key lanes such as the U.S. and UK. The boom also continues for Australian wellness products, kitchenware, and pet accessories.
Moody: We have been blown away by how quickly consumer behavior change can occur. The pandemic caused the greatest shift to online the world has ever seen and with that came consumers old and young shopping online in droves.
The shift initially sent shockwaves through the traditional retail sector but has ultimately created new levels of opportunity for small businesses that have either expanded their online offering or pivoted online for the first time.
Living with the pandemic has led to more entrepreneurs pivoting towards the e-commerce space. (Photo: Sendle)
At Sendle, we have seen the proliferation of side hustlers — people who run a small business on top of a day job — who have been able to set up an online business within minutes on their iPhone or iPad, thanks to easy access to e-commerce platforms and tools like FourSquare.
What logistics lessons did you draw from the peak season last year, and how different do you think this year’s will be?
McGrouther: Last year, we experienced various challenges across our key export lanes with many countries impacted by a second Covid-19 wave. But as I mentioned earlier, we kept freight moving by maintaining agility in our operations while proactively communicating with our customers.
Despite the ongoing pandemic, we are still expecting another record-breaking season for e-commerce sales. The rising popularity of Buy Now Pay Later (BNPL) programs, where consumers make a purchase and pay for it in instalments over time, will likely further boost this year’s e-commerce peak season.
Such solutions are not only enabling more trade across domestic and international borders but are also making online shopping a fuss-free process for consumers, many of whom now prefer e-commerce over shopping at physical retail stores. We believe this holiday season will prove once again that e-commerce is the way forward.
Moody: During the 2020 peak selling and shipping season, we learnt that flexibility is key. To be resilient during these uncertain times, it is critical for businesses to build flexibility into their operations.
Planning ahead, especially for peak season, is crucial. The earlier a business starts stocking up and preparing for these busy times, the more prepared they will be when something unexpected occurs. This could mean bringing on more staff to help cope with demand during peak, making sure you are well stocked, and pre-packing products.
With Sydney and Melbourne back in protracted lockdowns, we have watched our parcel volumes increase again. For example, Sydney parcel volumes increased by 88 percent from mid-July to mid-September compared to the months prior while Sendle’s Melbourne parcel volumes increased by 46 percent during the same period.
We are predicting another record-breaking parcel delivery season this Christmas peak from October to December 2021.
If you could offer a tip for businesses to prepare themselves for the peak season, what would it be?
McGrouther: Being transparent will help businesses tackle the influx of queries that arise during the peak season. We can do that by simply being upfront about estimated delivery times and encouraging consumers to shop early will help manage peak December enquiries.
Ahead of the busy period, businesses should also re-evaluate priority markets and product focus, offer cost-tiered freight options to customers, and integrate logistics into their CRM and customer engagement activity.
Moody: Shipping can make or break the customer experience, so it is important to get prepared early. Based on Sendle data, we predict our parcel volumes will surge again like they did last peak season so our message to retailers and small businesses is to get organized now because people will start Christmas shopping from early October onwards. And if you can afford it, hire some temporary staff to help pack your parcels.
Publicize your ship-by dates loud and clear. You can do this via direct email to customers or by putting them in an obvious place on your website.
Exercise some patience and be kind to your delivery drivers who have been extra busy during the coronavirus pandemic as they deliver record volumes. Please be patient and understand there might be extended wait times as a result, and make sure you inform your customers through your various communication channels and set realistic expectations with delivery times.
One thing for certain is that e-commerce is here to stay. Staying on top of trends helps businesses stay relevant, but the top priority for companies ahead of the peak season is to ensure their logistics operations are tightly integrated into the way they work and capable of addressing the shipping needs of different customers.
DHL eCommerce Solutions Australia is Sendle’s international logistics partner for cross-border deliveries.] =>
[] =>
[logistics-providers-ready-peak-season] => logistics-providers-ready-peak-season
[Middle East] =>
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[dpdhl_37615769021754_19_05_DHL_03791_small] => dpdhl_37615769021754_19_05_DHL_03791_small
[Sendle Green Parcel 1] => Sendle Green Parcel 1
[James Chin Moody - Sendle CEO 1] => James Chin Moody - Sendle CEO 1
[Single Column Image_1823278526] => Single Column Image_1823278526
[Article Key Image_1946756731] => Article Key Image_1946756731
[Sendle Q&A] => Sendle Q&A
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[$value] => View this post on Instagram A post shared by Sendle (@sendle)
)
Array
(
[derick] => Array
(
[Are logistics providers ready for the 2021 peak season?] => 物流供應商為2021年的旺季做好準備了嗎？
[Ahead of the next peak season in the pandemic, DHL and Sendle share their experiences and lessons from navigating e-commerce amid Covid-19.] => 在下一個旺季到來之前，敦豪和Sendle快遞公司分享了他們在新冠疫情期間經營電子商務的經驗和教訓。
[[]] =>
[Last year’s pandemic-driven peak season arrived early and boomed on. Ahead of the next season, DHL and Sendle share their experiences and lessons from navigating e-commerce amid Covid-19.] => 去年受新冠疫情的驅動, 旺季提前到來並蓬勃發展。在下一個旺季到來之前，敦豪和Sendle快遞公司分享了他們在新冠疫情期間經營電子商務的經驗和教訓。
[For nine consecutive months last year, Australian logistics company Sendle shipped parcels equivalent to peak Christmas volumes. The surge in shipments was by no means a fluke — in fact, it was a ringing endorsement for e-commerce amid the pandemic.
The crisis accelerated a major shift in buying behavior among consumers young and old who have bought into the ease and convenience — and necessity — of e-commerce. With e-commerce demand set to grow beyond the pandemic, companies and logistics providers alike must be prepared to scale up and improve their capabilities to meet the consumers’ heightened expectations.
However, lockdowns and restrictions to curb the pandemic’s spread in Australia have compounded the challenge by making it tougher to predict demand ahead of time, much less during the year-end peak season.
What should companies expect and how should they prepare for this year’s peak season, and what lessons can logistics providers like DHL eCommerce Solutions and Sendle impart from last year’s peak season experience?
To answer these questions, Logistics of Things caught up with Denise McGrouther, Managing Director of DHL eCommerce Solutions Australia, and James Chin Moody, CEO and co-founder of Sendle, to find out how their companies have adapted during Covid-19, and how they are laying the groundwork to deliver yet another record-breaking shopping season in 2021.
The pandemic accelerated a shift to e-commerce for consumers and businesses. What has this meant, in practice, for how the business is run and for the nuts and bolts of work?
McGrouther: Since the beginning of this pandemic, we’ve seen global demand for Australian-made products soar. We handled record volumes that were previously unimaginable in 2020. These volumes led to 100 percent growth for our commercial product, which required a major overhaul to our status quo.
These record volumes, together with a severe restriction to air freight capacity and new operating procedures, meant our team had to be extremely agile and adapt quickly to keep freight moving.
This boom also made clear the importance of transparency to customers. With airfreight costs rising and temporary delays in transit times, we worked with our partner Sendle, providing frequent updates to manage and readjust consumers expectations. This approach strengthened our partnership, offering affordable, reliable international shipping to thousands of Australian sellers.
Moody: When Australia first went into lockdown in March 2020, our parcel volumes skyrocketed and we ended up delivering Christmas levels for nine months in a row from April to December.
Since launching in 2014, Sendle has experienced growth year after year but never before had we experienced such a sudden growth spurt. Our domestic parcel volumes increased by a whopping 103 percent in Australia in 2020.
Despite the cancellation of flights and ongoing travel restrictions, Sendle’s international parcel volumes also more than doubled during this period, which strengthened our partnership with DHL eCommerce Solutions as our international logistics provider.
We realized early on that we needed to rapidly expand the business to help support our small business customers and keep up with demand. With significant funding from our current and new investors, we have been able to increase our team size, focus on building our courier network in the United States, and double down on our 100 percent carbon-neutral parcel delivery service in Australia.
We have recently expanded our international door-to-door pickup service in Melbourne in response to growing demand from small businesses and side hustlers who have been selling their products to overseas consumers during Covid-19 via global e-commerce sites like Shopify, eBay and Etsy.
What measures have the company introduced to adapt to the lockdowns and sudden changes in rules in the past year?
McGrouther: I am proud of the resilience of our team. The past 18 months have been extremely challenging for everyone, both professionally and personally. At DHL, our people are the foundation of our success and safeguarding their safety is paramount.
Through agile leadership, our team was quick to implement new work practices, such as split shifts for operations, to ensure social distancing, and new work-from-home measures. We also worked closely with our vendors and partners, reviewing and updating safety practices to protect both employees and customers. We expanded our customer service team to keep customers regularly updated and to assure them that we continue to deliver despite restrictions.
Moody: We have introduced a raft of Covid-safe changes including contactless pick-up and delivery to keep the community protected and enabling small businesses to ship from home. Our Network Team is also continually working with our courier partners to ensure delivery drivers and our customers are kept safe by adhering to strict safety protocols of the Federal and State health authorities.
Like many operators in the shipping and logistics space, Sendle has experienced delays due to international parcel delivery being impacted by reduced overseas flights. We immediately responded by bolstering our customer support team, introducing chatbots, and keeping our customers regularly updated about international ETA’s.
As the digital backbone of a network of existing couriers in Australia, our technology has enabled us to tap the underutilized space in their delivery vehicles and fill them with parcels to maximize every trip. When parcel volumes skyrocketed during lockdowns due to increased online shopping, we were able to scale our operations quickly and work with our network of courier partners to meet that demand.
What has surprised you most about the pandemic’s effect on e-commerce?
McGrouther: The pandemic sparked a major shift in consumer buying behavior — with stay-at-home orders in place, we had no choice but to buy online. This meteoric shift is here to stay as consumers enjoy the ease and convenience of home deliveries, it will also be powered faster by advanced technologies making the buying process easier than ever before. With Sendle’s customers, we also see that there is a more conscious effort from consumers to buy from small and medium-sized enterprises (SMEs), supporting local communities which is fantastic to see.
It also seems that the past 18 months have sparked a major shift in lifestyles. While athleisure proved popular last year as we all stayed home, it continues its growth trajectory despite overseas restrictions easing in our key lanes such as the U.S. and UK. The boom also continues for Australian wellness products, kitchenware, and pet accessories.
Moody: We have been blown away by how quickly consumer behavior change can occur. The pandemic caused the greatest shift to online the world has ever seen and with that came consumers old and young shopping online in droves.
The shift initially sent shockwaves through the traditional retail sector but has ultimately created new levels of opportunity for small businesses that have either expanded their online offering or pivoted online for the first time.
At Sendle, we have seen the proliferation of side hustlers — people who run a small business on top of a day job — who have been able to set up an online business within minutes on their iPhone or iPad, thanks to easy access to e-commerce platforms and tools like FourSquare.
What logistics lessons did you draw from the peak season last year, and how different do you think this year’s will be?
McGrouther: Last year, we experienced various challenges across our key export lanes with many countries impacted by a second Covid-19 wave. But as I mentioned earlier, we kept freight moving by maintaining agility in our operations while proactively communicating with our customers.
Despite the ongoing pandemic, we are still expecting another record-breaking season for e-commerce sales. The rising popularity of Buy Now Pay Later (BNPL) programs, where consumers make a purchase and pay for it in instalments over time, will likely further boost this year’s e-commerce peak season.
Such solutions are not only enabling more trade across domestic and international borders but are also making online shopping a fuss-free process for consumers, many of whom now prefer e-commerce over shopping at physical retail stores. We believe this holiday season will prove once again that e-commerce is the way forward.
Moody: During the 2020 peak selling and shipping season, we learnt that flexibility is key. To be resilient during these uncertain times, it is critical for businesses to build flexibility into their operations.
Planning ahead, especially for peak season, is crucial. The earlier a business starts stocking up and preparing for these busy times, the more prepared they will be when something unexpected occurs. This could mean bringing on more staff to help cope with demand during peak, making sure you are well stocked, and pre-packing products.
With Sydney and Melbourne back in protracted lockdowns, we have watched our parcel volumes increase again. For example, Sydney parcel volumes increased by 88 percent from mid-July to mid-September compared to the months prior while Sendle’s Melbourne parcel volumes increased by 46 percent during the same period.
We are predicting another record-breaking parcel delivery season this Christmas peak from October to December 2021.
If you could offer a tip for businesses to prepare themselves for the peak season, what would it be?
McGrouther: Being transparent will help businesses tackle the influx of queries that arise during the peak season. We can do that by simply being upfront about estimated delivery times and encouraging consumers to shop early will help manage peak December enquiries.
Ahead of the busy period, businesses should also re-evaluate priority markets and product focus, offer cost-tiered freight options to customers, and integrate logistics into their CRM and customer engagement activity.
Moody: Shipping can make or break the customer experience, so it is important to get prepared early. Based on Sendle data, we predict our parcel volumes will surge again like they did last peak season so our message to retailers and small businesses is to get organized now because people will start Christmas shopping from early October onwards. And if you can afford it, hire some temporary staff to help pack your parcels.
Publicize your ship-by dates loud and clear. You can do this via direct email to customers or by putting them in an obvious place on your website.
Exercise some patience and be kind to your delivery drivers who have been extra busy during the coronavirus pandemic as they deliver record volumes. Please be patient and understand there might be extended wait times as a result, and make sure you inform your customers through your various communication channels and set realistic expectations with delivery times.
One thing for certain is that e-commerce is here to stay. Staying on top of trends helps businesses stay relevant, but the top priority for companies ahead of the peak season is to ensure their logistics operations are tightly integrated into the way they work and capable of addressing the shipping needs of different customers.
DHL eCommerce Solutions Australia is Sendle’s international logistics partner for cross-border deliveries.] => 去年，澳洲物流公司Sendle連續9個月的包裹發貨量相當於聖誕節旺季的發貨量。發貨量的激增絕不是偶然--事實上，這是新冠疫情期間對電子商務的有力認可。
這場危機加快了男女老少消費者購買行為的重大轉變，他們已經接受了電子商務的便利性和必要性。隨著疫情之後電子商務需求的增長，各公司和物流服務供應商都必須準備擴大規模並提高能力，以滿足消費者更高的期望。
然而，遏制疫情在澳洲傳播所採取的封鎖和限制措施，使得提前預測需求更加困難，更不用說年底的旺季了，這進一步加劇了挑戰。
公司應該有何期待，他們應該如何為今年的旺季做準備？物流服務供應商，如敦豪電子商務解決方案公司和Sendle公司，能從去年旺季的經驗中吸取什麼教訓？
為了回答這些問題，貨聯網 (Logistics of Things)採訪了敦豪電子商務解決方案澳洲公司的總裁Denise McGrouther和Sendle公司的首席執行官兼聯合創始人James Chin Moody，以了解他們的公司在新冠疫情期間如何進行調整以適應形勢，以及他們如何為2021年創造另一個破紀錄的購物旺季做好充分準備。
McGrouther: 保持透明將有助於企業應對旺季出現的大量貨物查詢問題。我們通過提前了解估計的交貨時間，並鼓勵消費者提前購物做到了這一點，這將有助於管理12月旺季期間出現的大量查詢情況。
在繁忙時期到來之前，企業還應該重新評估優先市場和產品重點，為客戶提供成本分層的貨運方案，並將物流納入他們的客戶關係管理和客戶參與的活動中。
Moody: 運輸可以優化客戶體驗，同時也可能破壞客戶體驗，所以儘早做好準備很重要。根據Sendle的數據，我們預測包裹數量將像上一個旺季那樣再次激增，所以我們向零售商和小企業傳達的信息是現在就要組織起來，因為人們將從10月初就開始聖誕購物。如果你能負擔得起的話，就僱傭一些臨時工幫你打包。
公開而明確地公佈你的發貨日期。你可以通過直接給客戶發電子郵件，或者將發貨日期放在網站的一個顯眼位置來進行。
鍛煉耐心並善待送貨司機，他們在新冠疫情期間異常忙碌，因為他們要遞送創紀錄的貨物量。請保持耐心，對可能產生的延期送貨現象表示理解，確保通過各種溝通渠道通知你的客戶，並設定切合實際的預期交貨時間。
有一點是肯定的，就是電子商務已被大多數人所接受。掌控趨勢有助於企業與時俱進，但在旺季到來之前，企業的首要任務是確保其物流業務緊密地融入其工作方式中，並能夠滿足不同客戶的運輸需要。
敦豪電子商務解決方案澳洲公司是Sendle的跨境遞送國際物流合作夥伴。
[wysiwyg] => wysiwyg
[For nine consecutive months last year, Australian logistics company Sendle shipped parcels equivalent to peak Christmas volumes. The surge in shipments was by no means a fluke — in fact, it was a ringing endorsement for e-commerce amid the pandemic.
The crisis accelerated a major shift in buying behavior among consumers young and old who have bought into the ease and convenience — and necessity — of e-commerce. With e-commerce demand set to grow beyond the pandemic, companies and logistics providers alike must be prepared to scale up and improve their capabilities to meet the consumers’ heightened expectations.
However, lockdowns and restrictions to curb the pandemic’s spread in Australia have compounded the challenge by making it tougher to predict demand ahead of time, much less during the year-end peak season.
What should companies expect and how should they prepare for this year’s peak season, and what lessons can logistics providers like DHL eCommerce Solutions and Sendle impart from last year’s peak season experience?
To answer these questions, Logistics of Things caught up with Denise McGrouther, Managing Director of DHL eCommerce Solutions Australia, and James Chin Moody, CEO and co-founder of Sendle, to find out how their companies have adapted during Covid-19, and how they are laying the groundwork to deliver yet another record-breaking shopping season in 2021.
The pandemic accelerated a shift to e-commerce for consumers and businesses. What has this meant, in practice, for how the business is run and for the nuts and bolts of work?
McGrouther: Since the beginning of this pandemic, we’ve seen global demand for Australian-made products soar. We handled record volumes that were previously unimaginable in 2020. These volumes led to 100 percent growth for our commercial product, which required a major overhaul to our status quo.
These record volumes, together with a severe restriction to air freight capacity and new operating procedures, meant our team had to be extremely agile and adapt quickly to keep freight moving.
Record demand and shipping volume during the pandemic required a more robust delivery system with the right partners. (Photo: Sendle)
This boom also made clear the importance of transparency to customers. With airfreight costs rising and temporary delays in transit times, we worked with our partner Sendle, providing frequent updates to manage and readjust consumers expectations. This approach strengthened our partnership, offering affordable, reliable international shipping to thousands of Australian sellers.
Moody: When Australia first went into lockdown in March 2020, our parcel volumes skyrocketed and we ended up delivering Christmas levels for nine months in a row from April to December.
Since launching in 2014, Sendle has experienced growth year after year but never before had we experienced such a sudden growth spurt. Our domestic parcel volumes increased by a whopping 103 percent in Australia in 2020.
Despite the cancellation of flights and ongoing travel restrictions, Sendle’s international parcel volumes also more than doubled during this period, which strengthened our partnership with DHL eCommerce Solutions as our international logistics provider.
We realized early on that we needed to rapidly expand the business to help support our small business customers and keep up with demand. With significant funding from our current and new investors, we have been able to increase our team size, focus on building our courier network in the United States, and double down on our 100 percent carbon-neutral parcel delivery service in Australia.
The expected growing demand for e-commerce in Melbourne puts the spotlight on door-to-door pick-up services.
We have recently expanded our international door-to-door pickup service in Melbourne in response to growing demand from small businesses and side hustlers who have been selling their products to overseas consumers during Covid-19 via global e-commerce sites like Shopify, eBay and Etsy.
What measures have the company introduced to adapt to the lockdowns and sudden changes in rules in the past year?
McGrouther: I am proud of the resilience of our team. The past 18 months have been extremely challenging for everyone, both professionally and personally. At DHL, our people are the foundation of our success and safeguarding their safety is paramount.
Through agile leadership, our team was quick to implement new work practices, such as split shifts for operations, to ensure social distancing, and new work-from-home measures. We also worked closely with our vendors and partners, reviewing and updating safety practices to protect both employees and customers. We expanded our customer service team to keep customers regularly updated and to assure them that we continue to deliver despite restrictions.
Moody: We have introduced a raft of Covid-safe changes including contactless pick-up and delivery to keep the community protected and enabling small businesses to ship from home. Our Network Team is also continually working with our courier partners to ensure delivery drivers and our customers are kept safe by adhering to strict safety protocols of the Federal and State health authorities.
Like many operators in the shipping and logistics space, Sendle has experienced delays due to international parcel delivery being impacted by reduced overseas flights. We immediately responded by bolstering our customer support team, introducing chatbots, and keeping our customers regularly updated about international ETA’s.
As the digital backbone of a network of existing couriers in Australia, our technology has enabled us to tap the underutilized space in their delivery vehicles and fill them with parcels to maximize every trip. When parcel volumes skyrocketed during lockdowns due to increased online shopping, we were able to scale our operations quickly and work with our network of courier partners to meet that demand.
What has surprised you most about the pandemic’s effect on e-commerce?
McGrouther: The pandemic sparked a major shift in consumer buying behavior — with stay-at-home orders in place, we had no choice but to buy online. This meteoric shift is here to stay as consumers enjoy the ease and convenience of home deliveries, it will also be powered faster by advanced technologies making the buying process easier than ever before. With Sendle’s customers, we also see that there is a more conscious effort from consumers to buy from small and medium-sized enterprises (SMEs), supporting local communities which is fantastic to see.
It also seems that the past 18 months have sparked a major shift in lifestyles. While athleisure proved popular last year as we all stayed home, it continues its growth trajectory despite overseas restrictions easing in our key lanes such as the U.S. and UK. The boom also continues for Australian wellness products, kitchenware, and pet accessories.
Moody: We have been blown away by how quickly consumer behavior change can occur. The pandemic caused the greatest shift to online the world has ever seen and with that came consumers old and young shopping online in droves.
The shift initially sent shockwaves through the traditional retail sector but has ultimately created new levels of opportunity for small businesses that have either expanded their online offering or pivoted online for the first time.
Living with the pandemic has led to more entrepreneurs pivoting towards the e-commerce space. (Photo: Sendle)
At Sendle, we have seen the proliferation of side hustlers — people who run a small business on top of a day job — who have been able to set up an online business within minutes on their iPhone or iPad, thanks to easy access to e-commerce platforms and tools like FourSquare.
What logistics lessons did you draw from the peak season last year, and how different do you think this year’s will be?
McGrouther: Last year, we experienced various challenges across our key export lanes with many countries impacted by a second Covid-19 wave. But as I mentioned earlier, we kept freight moving by maintaining agility in our operations while proactively communicating with our customers.
Despite the ongoing pandemic, we are still expecting another record-breaking season for e-commerce sales. The rising popularity of Buy Now Pay Later (BNPL) programs, where consumers make a purchase and pay for it in instalments over time, will likely further boost this year’s e-commerce peak season.
Such solutions are not only enabling more trade across domestic and international borders but are also making online shopping a fuss-free process for consumers, many of whom now prefer e-commerce over shopping at physical retail stores. We believe this holiday season will prove once again that e-commerce is the way forward.
Moody: During the 2020 peak selling and shipping season, we learnt that flexibility is key. To be resilient during these uncertain times, it is critical for businesses to build flexibility into their operations.
Planning ahead, especially for peak season, is crucial. The earlier a business starts stocking up and preparing for these busy times, the more prepared they will be when something unexpected occurs. This could mean bringing on more staff to help cope with demand during peak, making sure you are well stocked, and pre-packing products.
With Sydney and Melbourne back in protracted lockdowns, we have watched our parcel volumes increase again. For example, Sydney parcel volumes increased by 88 percent from mid-July to mid-September compared to the months prior while Sendle’s Melbourne parcel volumes increased by 46 percent during the same period.
We are predicting another record-breaking parcel delivery season this Christmas peak from October to December 2021.
If you could offer a tip for businesses to prepare themselves for the peak season, what would it be?
McGrouther: Being transparent will help businesses tackle the influx of queries that arise during the peak season. We can do that by simply being upfront about estimated delivery times and encouraging consumers to shop early will help manage peak December enquiries.
Ahead of the busy period, businesses should also re-evaluate priority markets and product focus, offer cost-tiered freight options to customers, and integrate logistics into their CRM and customer engagement activity.
Moody: Shipping can make or break the customer experience, so it is important to get prepared early. Based on Sendle data, we predict our parcel volumes will surge again like they did last peak season so our message to retailers and small businesses is to get organized now because people will start Christmas shopping from early October onwards. And if you can afford it, hire some temporary staff to help pack your parcels.
Publicize your ship-by dates loud and clear. You can do this via direct email to customers or by putting them in an obvious place on your website.
Exercise some patience and be kind to your delivery drivers who have been extra busy during the coronavirus pandemic as they deliver record volumes. Please be patient and understand there might be extended wait times as a result, and make sure you inform your customers through your various communication channels and set realistic expectations with delivery times.
One thing for certain is that e-commerce is here to stay. Staying on top of trends helps businesses stay relevant, but the top priority for companies ahead of the peak season is to ensure their logistics operations are tightly integrated into the way they work and capable of addressing the shipping needs of different customers.
DHL eCommerce Solutions Australia is Sendle’s international logistics partner for cross-border deliveries.] =>
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)
[$value] => Moody: During the 2020 peak selling and shipping season, we learnt that flexibility is key. To be resilient during these uncertain times, it is critical for businesses to build flexibility into their operations.
Planning ahead, especially for peak season, is crucial. The earlier a business starts stocking up and preparing for these busy times, the more prepared they will be when something unexpected occurs. This could mean bringing on more staff to help cope with demand during peak, making sure you are well stocked, and pre-packing products.
With Sydney and Melbourne back in protracted lockdowns, we have watched our parcel volumes increase again. For example, Sydney parcel volumes increased by 88 percent from mid-July to mid-September compared to the months prior while Sendle’s Melbourne parcel volumes increased by 46 percent during the same period.
We are predicting another record-breaking parcel delivery season this Christmas peak from October to December 2021.
If you could offer a tip for businesses to prepare themselves for the peak season, what would it be?
McGrouther: Being transparent will help businesses tackle the influx of queries that arise during the peak season. We can do that by simply being upfront about estimated delivery times and encouraging consumers to shop early will help manage peak December enquiries.
Ahead of the busy period, businesses should also re-evaluate priority markets and product focus, offer cost-tiered freight options to customers, and integrate logistics into their CRM and customer engagement activity.
Moody: Shipping can make or break the customer experience, so it is important to get prepared early. Based on Sendle data, we predict our parcel volumes will surge again like they did last peak season so our message to retailers and small businesses is to get organized now because people will start Christmas shopping from early October onwards. And if you can afford it, hire some temporary staff to help pack your parcels.
Publicize your ship-by dates loud and clear. You can do this via direct email to customers or by putting them in an obvious place on your website.
Exercise some patience and be kind to your delivery drivers who have been extra busy during the coronavirus pandemic as they deliver record volumes. Please be patient and understand there might be extended wait times as a result, and make sure you inform your customers through your various communication channels and set realistic expectations with delivery times.
One thing for certain is that e-commerce is here to stay. Staying on top of trends helps businesses stay relevant, but the top priority for companies ahead of the peak season is to ensure their logistics operations are tightly integrated into the way they work and capable of addressing the shipping needs of different customers.
DHL eCommerce Solutions Australia is Sendle’s international logistics partner for cross-border deliveries.
)
在新冠疫情期間，創紀錄的需求和運輸量需要與合適的合作夥伴建立一個更強健的交貨系統。 （圖片：Sendle公司）
此需求激增也表明了透明度對客戶的重要性。隨著空運成本的上升和運輸時間的暫時延誤，我們與合作夥伴Sendle合作，提供頻繁的信息更新，以管理和重新調整消費者的期望。這種方法加強了我們的合作關係，為成千上萬的澳洲賣家提供經濟實惠、可靠的國際運輸服務。
Moody: 當澳洲在2020年3月首次進入封鎖狀態時，我們的包裹數量飆升，從4月到12月連續9個月發送的貨物量達到了聖誕節的水平。
自2014年成立以來，Sendle公司的業務量年復一年地增長，但是我們從未經歷過如此突然的迅猛增長。 2020年，我們在澳洲的國內包裹數量急劇增長了103%。
儘管存在航班取消和持續的旅行限制，但是在這期間Sendle公司的國際包裹數量也增加了一倍多，這加強了我們與我們的國際物流服務供應商敦豪電子商務解決方案公司的合作關係。
我們很早就意識到，我們需要迅速擴大業務，以幫助支持我們的小企業客戶並跟上需求。通過我們現有和新投資者提供的大量資金，我們已經能夠擴大我們的團隊規模，專注於在美國建立我們的快遞網絡，並加倍致力於我們在澳洲的100%碳中和包裹遞送服務。
[caption id="attachment_25794" align="aligncenter" width="1280"]
墨爾本對電子商務需求的預期增長將人們的目光吸引到上門取件服務上。[/caption]
最近我們擴大了在墨爾本的國際上門取件服務，以滿足小企業和副業經營者日益增長的需求。他們在新冠疫情期間通過Shopify、eBay和Etsy 等全球電商網站向海外消費者銷售他們的產品。
在疫情的大環境下，更多的企業家轉向電子商務領域。 （圖片：Sendle 公司）
在Sendle，我們看到了副業經營者人數激增--他們在主業之外還經營一份小生意—他們可以在幾分鐘內在iPhone或iPad上創建在線業務，這要歸功於像FourSquare等電子商務平台和工具的使用便利性。
在新冠疫情期間，創紀錄的需求和運輸量需要與合適的合作夥伴建立一個更強健的交貨系統。 （圖片：Sendle公司）
此需求激增也表明了透明度對客戶的重要性。隨著空運成本的上升和運輸時間的暫時延誤，我們與合作夥伴Sendle合作，提供頻繁的信息更新，以管理和重新調整消費者的期望。這種方法加強了我們的合作關係，為成千上萬的澳洲賣家提供經濟實惠、可靠的國際運輸服務。
Moody: 當澳洲在2020年3月首次進入封鎖狀態時，我們的包裹數量飆升，從4月到12月連續9個月發送的貨物量達到了聖誕節的水平。
自2014年成立以來，Sendle公司的業務量年復一年地增長，但是我們從未經歷過如此突然的迅猛增長。 2020年，我們在澳洲的國內包裹數量急劇增長了103%。
儘管存在航班取消和持續的旅行限制，但是在這期間Sendle公司的國際包裹數量也增加了一倍多，這加強了我們與我們的國際物流服務供應商敦豪電子商務解決方案公司的合作關係。
我們很早就意識到，我們需要迅速擴大業務，以幫助支持我們的小企業客戶並跟上需求。通過我們現有和新投資者提供的大量資金，我們已經能夠擴大我們的團隊規模，專注於在美國建立我們的快遞網絡，並加倍致力於我們在澳洲的100%碳中和包裹遞送服務。
[caption id="attachment_25794" align="aligncenter" width="1280"]
墨爾本對電子商務需求的預期增長將人們的目光吸引到上門取件服務上。[/caption]
最近我們擴大了在墨爾本的國際上門取件服務，以滿足小企業和副業經營者日益增長的需求。他們在新冠疫情期間通過Shopify、eBay和Etsy 等全球電商網站向海外消費者銷售他們的產品。
在疫情的大環境下，更多的企業家轉向電子商務領域。 （圖片：Sendle 公司）
在Sendle，我們看到了副業經營者人數激增--他們在主業之外還經營一份小生意—他們可以在幾分鐘內在iPhone或iPad上創建在線業務，這要歸功於像FourSquare等電子商務平台和工具的使用便利性。
繁體中文（香港）