其他精彩資訊
Anothersole：助客戶踏出優越感
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
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現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
2022 年 02 月 28 日 •
4 分鐘閱讀
Array
(
[derick] => Array
(
[Anothersole: Helping customers put their best foot forward] => Anothersole：助客戶踏出優越感
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
[[]] => []
[View this post on Instagram A post shared by Anothersole (@anothersoleofficial)] =>
[The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express's door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole's post-sale logistics are also simplified thanks to DHL Express's MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand's concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.] => Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
[Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.] => Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
[wysiwyg] => wysiwyg
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express’s door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole’s post-sale logistics are also simplified thanks to DHL Express’s MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand’s concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[] =>
[anothersole-helping-customers] => anothersole-helping-customers
[eCommerce customer stories] =>
[delivery tracking] => delivery tracking
[door-to-door delivery service] => door-to-door delivery service
[entrepreneurship] => entrepreneurship
[reverse logistics] => reverse logistics
[Anothersole] => Anothersole
[Aothersole] => A
[11079208_SG_Found_02] => 11079208_SG_Found_02
[DHL Express delivery box] => DHL Express delivery box
[Anothersole-single-column] => Anothersole-single-column
[Anothersole-key-image] => Anothersole-key-image
)
[$value] => Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.
)
Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
Array
(
[derick] => Array
(
[Anothersole: Helping customers put their best foot forward] => Anothersole：助客戶踏出優越感
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
[[]] => []
[View this post on Instagram A post shared by Anothersole (@anothersoleofficial)] =>
[The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express's door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole's post-sale logistics are also simplified thanks to DHL Express's MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand's concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.] => Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
[Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.] => Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
[wysiwyg] => wysiwyg
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express’s door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole’s post-sale logistics are also simplified thanks to DHL Express’s MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand’s concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[] =>
[anothersole-helping-customers] => anothersole-helping-customers
[eCommerce customer stories] =>
[delivery tracking] => delivery tracking
[door-to-door delivery service] => door-to-door delivery service
[entrepreneurship] => entrepreneurship
[reverse logistics] => reverse logistics
[Anothersole] => Anothersole
[Aothersole] => A
[11079208_SG_Found_02] => 11079208_SG_Found_02
[DHL Express delivery box] => DHL Express delivery box
[Anothersole-single-column] => Anothersole-single-column
[Anothersole-key-image] => Anothersole-key-image
)
[$value] => View this post on Instagram A post shared by Anothersole (@anothersoleofficial)
)
Array
(
[derick] => Array
(
[Anothersole: Helping customers put their best foot forward] => Anothersole：助客戶踏出優越感
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
[[]] => []
[View this post on Instagram A post shared by Anothersole (@anothersoleofficial)] =>
[The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express's door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole's post-sale logistics are also simplified thanks to DHL Express's MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand's concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.] => Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
[Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.] => Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
[wysiwyg] => wysiwyg
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express’s door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole’s post-sale logistics are also simplified thanks to DHL Express’s MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand’s concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[] =>
[anothersole-helping-customers] => anothersole-helping-customers
[eCommerce customer stories] =>
[delivery tracking] => delivery tracking
[door-to-door delivery service] => door-to-door delivery service
[entrepreneurship] => entrepreneurship
[reverse logistics] => reverse logistics
[Anothersole] => Anothersole
[Aothersole] => A
[11079208_SG_Found_02] => 11079208_SG_Found_02
[DHL Express delivery box] => DHL Express delivery box
[Anothersole-single-column] => Anothersole-single-column
[Anothersole-key-image] => Anothersole-key-image
)
[$value] => The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express's door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole's post-sale logistics are also simplified thanks to DHL Express's MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand's concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.
)
Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
Array
(
[derick] => Array
(
[Anothersole: Helping customers put their best foot forward] => Anothersole：助客戶踏出優越感
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
[[]] => []
[View this post on Instagram A post shared by Anothersole (@anothersoleofficial)] =>
[The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express's door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole's post-sale logistics are also simplified thanks to DHL Express's MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand's concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.] => Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
[Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.] => Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
[wysiwyg] => wysiwyg
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express’s door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole’s post-sale logistics are also simplified thanks to DHL Express’s MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand’s concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[] =>
[anothersole-helping-customers] => anothersole-helping-customers
[eCommerce customer stories] =>
[delivery tracking] => delivery tracking
[door-to-door delivery service] => door-to-door delivery service
[entrepreneurship] => entrepreneurship
[reverse logistics] => reverse logistics
[Anothersole] => Anothersole
[Aothersole] => A
[11079208_SG_Found_02] => 11079208_SG_Found_02
[DHL Express delivery box] => DHL Express delivery box
[Anothersole-single-column] => Anothersole-single-column
[Anothersole-key-image] => Anothersole-key-image
)
[$value] => View this post on Instagram A post shared by Anothersole (@anothersoleofficial)
)
Array
(
[derick] => Array
(
[Anothersole: Helping customers put their best foot forward] => Anothersole：助客戶踏出優越感
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
[[]] => []
[View this post on Instagram A post shared by Anothersole (@anothersoleofficial)] =>
[The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express's door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole's post-sale logistics are also simplified thanks to DHL Express's MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand's concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.] => Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
[Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.] => Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
[wysiwyg] => wysiwyg
[Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Dedicated to starting a business with a good cause, Mr. Benny Chee and Miss Phoebe Charn were committed to designing a brand that produces high-quality goods while doing good, with an apt motto of ‘Make Good, Do Good.’
With this in mind, they created their first product, which was a pair of lace-up leather flats that fit like gloves and were as soft as butter. They took the prototypes to Orchard Road and asked 350 women what they thought of the products. Within weeks after its release, the first batch of Anothersole footwear was sold out.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
The lace-up flats from Anothersole are lightweight, comfortable, and versatile for practically any occasion, thanks to top-quality Nappa leather imported from Italy and other locations. What’s more, is that every pair comes with an ergonomic sports insole that provides all-day support. To quote Mr. Chee, the managing director of the Singaporean footwear brand, “We have built the brand on what is best for our customers.”
Anothersole now has six stores throughout the world, and its biggest markets include the United States, Hong Kong, and Australia. Its sales doubled in 2021 compared to the previous year and Mr. Chee forecasts further growth through 2022. Moreover, 10% of the revenues are used to help starving children in third-world countries.
For many fashion retailers selling shoes and clothes, the fit is an important factor and is difficult to judge online. Hence, return rates are usually higher. Anothersole refused to be affected by the trend and partnered with DHL Express Singapore to ensure customers enjoyed free shipping and return all over the world.
When a one-size-fits-all approach fails, free returns come to the rescue
Free shipping and returns are crucial factors that drive the sales of a business. Customers benefit from free international shipping and returns, especially when it comes to tricky decisions like purchasing footwear which typically requires exact measurements.
According to an online poll conducted by BigCommerce, half of the respondents would avoid making purchases that did not offer free shipping. It also showed that 84% of people made purchases because of free shipping, while 30% increased the number of their orders to qualify for free shipping.
Mr. Chee highlighted that Anothersole offers free refunds and exchanges for overseas consumers, including offering 100% monetary refunds, regardless of the purchase price. This sets Anothersole apart from other merchants. As such, the brand has helped consumers overcome their apprehensions about making online purchases.
DHL Express’s door-to-door delivery service allows businesses like Anothersole to track deliveries in real-time through various checkpoints, allowing them to promptly handle consumer complaints. Moreover, Anothersole’s post-sale logistics are also simplified thanks to DHL Express’s MyDHL+ shipping technology, which allows customers to handle refunds and deliveries on their own.
TEAM UP WITH A LOGISTICS PARTNER WITH SIMILAR BUSINESS VALUES
Some main issues for businesses with an international market include missing shipments, customs hurdles, and delayed deliveries.
This is why partnering with a delivery partner like DHL Express, who understood the brand’s concept and goal for international expansion was critical. DHL Express was a perfect fit for Mr. Chee, as this logistics provider believed in the brand’s vision. He also believes both customers and brands can benefit at large from a good returns policy. He acknowledges the dedicated support of DHL Express’ account managers for assisting Anothersole in expanding the brand internationally.
View this post on Instagram
A post shared by Anothersole (@anothersoleofficial)
Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.] => 現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。
Benny Chee及Phoebe Charn專心致志，本著良好的理念創業，致力於設計一個講求高品質出品及樂善好施的品牌，並貫徹以下座右銘：Make Good, Do Good（造好物，做好事）。
他們抱持這個座右銘，創作出第一件產品──一雙綁帶的平底皮鞋，合身如手套，柔軟如羽毛。他們把樣品帶到烏節路，詢問了350名女性對樣品的看法。後來，Anothersole皮鞋一經發布，第一批貨品在幾周內就銷售一空。
Anothersole的綁帶平底鞋輕身舒適，幾乎適用於任何場合，這歸功於由意大利及其他地方進口的頂級Nappa皮革，而更重要的是，每一雙鞋都配有符合人體工學的運動鞋墊，整天都能支撐足部。這個新加坡鞋履品牌總經理Benny Chee曾說道：「我們以給予客戶最好為品牌基礎。」
現時Anothersole於全球開設了6間分店，其最大市場包括美國、香港及澳洲。品牌2021年的銷售量比前一年增長一倍，Chee預計在2022年仍會持續增長。此外，當中10%的收入用來幫助第三世界國家的飢餓兒童。
對許多銷售鞋履及服裝的時尚零售商來說，合身與否是一個重要因素，而且於網上難以判斷，因而通常錄得較高的退貨率。Anothersole抵抗這一趨勢，並與DHL Express新加坡合作，以確保世界各地的客戶均享有免運及免費退貨服務。
免費退貨服務成致勝關鍵
免運及免費退貨是推動企業銷售額的關鍵因素，客戶能受惠於免國際運費及免費退貨服務，尤其是當客戶猶豫不決時，像是要購買講求尺寸準確的鞋子。
根據BigCommerce進行的一項網上調查，一半受訪者會避免購買沒有提供免運服務的商品，而因免運而決定購買及增加訂單數量的受訪者分別佔84%及30%。
Chee強調Anothersole為海外消費者提供免費退款及換貨服務，包括不限商品價格的全額退款服務，這使Anothersole有別於其他零售商。正因如此，品牌幫助消費者克服了網上購物的憂慮。
DHL Express提供上門送貨服務，讓Anothersole這樣的企業能透過各個檢查點實時追蹤貨件狀況，及時處理消費者的投訴。此外，有賴DHL Express的MyDHL+網上付運工具，得以簡化Anothersole的售後物流，讓客戶可自行處理退款和送貨。
夥拍抱持相似商業價值的物流夥伴
踏足國際市場的企業，主要面對的問題包括遺失貨件、清關問題和延遲交貨。
有見及此，跟DHL Express這樣的速遞夥伴合作至關重要，因他們明白Anothersole的品牌概念及其拓展國際業務的目標。此外，DHL Express這個物流供應商亦相信該品牌的遠景，對Chee來說是理想的合作夥伴。Chee認為客戶及品牌都受惠於有效的退貨政策，並感謝DHL Express客戶經理的傾力支援，協助Anothersole在國際市場擴展品牌。
如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
[] =>
[anothersole-helping-customers] => anothersole-helping-customers
[eCommerce customer stories] =>
[delivery tracking] => delivery tracking
[door-to-door delivery service] => door-to-door delivery service
[entrepreneurship] => entrepreneurship
[reverse logistics] => reverse logistics
[Anothersole] => Anothersole
[Aothersole] => A
[11079208_SG_Found_02] => 11079208_SG_Found_02
[DHL Express delivery box] => DHL Express delivery box
[Anothersole-single-column] => Anothersole-single-column
[Anothersole-key-image] => Anothersole-key-image
)
[$value] => Today, consumers are flocking to comfortable and functional footwear as they become more acclimated to wearing casual designs. Moreover, the global footwear market is predicted to reach US$440 billion (about S$602.2 billion) in the next five years, with the Asia-Pacific region accounting for roughly 40% of sales. Considering such high numbers from the APAC region, the future for Anothersole shines bright.
With the dedicated support and expertise of DHL Express’ international services, Anothersole is set to strengthen its global returns experience and make the consumer experience as frictionless as possible.
This story was first published on DHL Discover and was republished with permission.
)
如今，隨著消費者越加習慣休閒服飾，他們紛紛購買舒適、實用的鞋履。再者，預計未來五年全球鞋類市場的規模將達至4,400億美元，其中亞太地區的銷售額約佔40%，規模龐大，可見Anothersole的前景一片光明。
憑藉DHL Express國際速遞服務的全力支援及專業知識，Anothersole將加強其全球退貨體驗，盡可能為消費者提供順暢無阻的體驗。
本篇文章最初發表於DHL Discover。
繁體中文（香港）