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In the era of digitalization, freight forwarders need to keep pace with the latest technologies that elevate the customer experience.
Key points include adopting sustainable business models, leveraging technology, and having a global mindset.
In Southeast Asia, the market share of road freight is expected to grow substantially with new initiatives and an imminent economic recovery.
The rise of e-commerce and digitalization during Covid-19 has been a boon for global trade, shares Kelvin Leung, CEO, DHL Global Forwarding Asia Pacific.
Serigne Ndanck Mbaye first ventured into logistics out of interest. Now, he is at the helm of DHL Global Forwarding in West Africa amid Covid-19.
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