Array
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[derick] => Array
(
[How digitalization has transformed DHL Express’ operations] => デジタル化がいかにDHLエクスプレスのオペレーションに変化をもたらしたのか
[Embarking on digital transformation projects has driven greater efficiencies and higher productivity for DHL Express. CEO Ken Lee and CIO Jimmy Yeoh from DHL Express Asia Pacific share more.] => デジタルトランスフォーメーションプロジェクトの着手により、DHLエクスプレスは効率性と生産性の向上を実現しました。DHLエクスプレス アジア太平洋地区CEOのケン リーとCIOジミー ヨーが語ります。
[Embarking on digital transformation has driven greater efficiencies and higher productivity for DHL Express. CEO Ken Lee and CIO Jimmy Yeoh share more.] => デジタルトランスフォーメーションの着手により、DHLエクスプレスは効率性と生産性の向上を実現しました。CEOのケン リーとCIOジミー ヨーが語ります。
[Red warning lights pop up simultaneously on the dashboard of the Advanced Quality Control Center (AQCC) system at DHL Express’ operations centers across the network, but the atmosphere at each facility remains calm.
The data analytics prowess of the Artificial Intelligence-powered AQCC system — designed to monitor shipment movements and flag issues in real time — is in full control.
Locations of the shipments stalled in transit, also known as exceptions, are quickly identified and its projected routes mapped. The team’s analysts then hunker down to implement corrective actions to ensure these shipments can still arrive at their destinations on time.
The seemingly effortless task was once a laborious responsibility for logistics providers like DHL Express, but digitalization is slowly turning things around.
Logistics has long been known as a traditional industry associated with manual labor and repetitive tasks. Often held back by legacy processes and dated IT systems, logistics companies are increasingly aware of the need to harness technology to stay competitive in a fast-moving industry.
Deutsche Post DHL Group (DPDHL Group) — in line with its Strategy 2025 goal of delivering excellence in a digital world — is investing over €2 billion on digital transformation projects from 2021 to 2025 to improve the experience of customers and employees, while also increasing operational excellence.
In its 3,200 facilities across more than 220 countries and territories worldwide, DHL Express relies on best-in-class technology solutions to deliver close to 500 million shipments a year (according to 2020 figures).
Watch: Ken Lee on digitalization in Asia Pacific
“By constantly listening to our customers’ needs, we have implemented technological innovations that are relevant and sensible for our customers, employees and operations,” said Ken Lee, CEO, DHL Express Asia Pacific.
“We’ve introduced solutions to streamline vital processes, automate time-consuming repetitive tasks, and helped our teams become more productive. These include autonomous guided vehicles to enhance our operations, chatbots to complement customer service operations, and shipment sensors with track-and-trace capabilities,” he shared.
The Covid-19 pandemic has further proven how essential the company’s digital transformation efforts and investments are to addressing the surge in cross-border e-commerce demand and driving greater efficiency and productivity.
“Before the pandemic, we were cognizant that digital transformation was an imperative to maintain and elevate our service levels as a logistics provider. The pandemic accelerated our plans to allow our workforce to collaborate and work virtually from any location. We also fast-tracked our adoption and rollout of technologies, such as live chat and digital assistants, which were crucial in helping us cope with an unprecedented demand surge worldwide,” explained Jimmy Yeoh, Chief Information Officer, DHL Express Asia Pacific.
To better understand the impact of digitalization on DHL Express, Logistics of Things takes a closer look at the notable digital transformation projects undertaken in recent years:] => DHLエクスプレスオペレーションセンターのAQCC（Advanced Quality Control Center）システムのダッシュボードには、一斉に赤い警告灯が点灯していますが、各施設の雰囲気は落ち着いています。
人工知能を利用したAQCCシステムのデータ分析能力は、出荷の動きを監視し、問題にリアルタイムでフラグを立てるように設計されており、完全に制御されています。
例外と呼ばれる、輸送中の停滞した貨物の位置はすばやく特定され、その予測ルートがマッピングされます。 チームのアナリストは、これらの貨物が時間どおりに目的地に到着できるように、是正措置を実施するために調査を行います。
一見簡単そうに見えるこの作業は、かつてはDHLエクスプレスのようなロジスティクスプロバイダーにとって骨の折れる仕事でしたが、デジタル化によって少しずつ状況が変わってきています。。
ロジスティクス業界は長い間、手作業や反復的な作業を伴う伝統的な産業として知られてきました。時代遅れのプロセスやITシステムに阻まれがちなロジスティクス企業は、急速に変化する業界で競争力を維持するために、テクノロジーを活用する必要性があります。
ドイツポストDHLグループ（DPDHLグループ）は、「デジタルの世界で卓越した価値を提供する」というストラテジー2025の目標に沿って、2021年から2025年にかけて20億ユーロ以上をデジタルトランスフォーメーションプロジェクトに投資し、お客様と従業員の体験を向上させるとともに、オペレーショナルエクセレンスを高めていきます。
DHLエクスプレスは、世界220以上の国・地域に広がる3,200の施設で、最高クラスのテクノロジーソリューションを駆使し、年間約5億個の貨物を輸送しています（2020年の数字による）。
動画を見る: ケン リー、アジア太平洋地域のデジタル化について
DHLエクスプレス、アジア太平洋地区のCEOのケン リーは、「常にお客様のニーズに耳を傾けることで、お客様、従業員、オペレーションにとって適切かつ賢明な技術革新を実現してきました。
私たちは、必要不可欠なプロセスを合理化し、時間のかかる反復作業を自動化するソリューションを導入し、生産性を向上させました。 例えば、無人搬送車によるオペレーションの強化、チャットボットによるカスタマーサービスの補完、貨物追跡センサーの導入などを行いました。」と述べています。
新型コロナウイルスによって、越境EC需要の急増に対応し、効率性と生産性の向上を推進するために、当社のデジタルトランスフォーメーションへの取り組みと投資が益々不可欠となっています。
「パンデミックが発生する前から、ロジスティクスプロバイダーとしてのサービスレベルを維持・向上させるためには、デジタルトランスフォーメーションが必須であることを認識していました。そしてパンデミックが発生したことで、従業員がどこにいてもバーチャルに協力して仕事ができるようにする計画が加速しました。 また、ライブチャットやデジタルアシスタントなどの技術の導入・展開を急ぎました。これらの技術は、世界的な未曾有の需要急増に対応するために不可欠なものでした」と、DHLエクスプレスアジア太平洋地区チーフインフォメーションオフィサーのジミー ヨーは説明しています。
デジタル化がDHLエクスプレスに与える影響をより深く理解するために、Logistics of Thingsでは、近年行われた注目すべきデジタルトランスフォーメーションプロジェクトを詳しく調べています。
[wysiwyg] => wysiwyg
[Red warning lights pop up simultaneously on the dashboard of the Advanced Quality Control Center (AQCC) system at DHL Express’ operations centers across the network, but the atmosphere at each facility remains calm.
The data analytics prowess of the Artificial Intelligence-powered AQCC system — designed to monitor shipment movements and flag issues in real time — is in full control.
Locations of the shipments stalled in transit, also known as exceptions, are quickly identified and its projected routes mapped. The team’s analysts then hunker down to implement corrective actions to ensure these shipments can still arrive at their destinations on time.
The seemingly effortless task was once a laborious responsibility for logistics providers like DHL Express, but digitalization is slowly turning things around.
Logistics has long been known as a traditional industry associated with manual labor and repetitive tasks. Often held back by legacy processes and dated IT systems, logistics companies are increasingly aware of the need to harness technology to stay competitive in a fast-moving industry.
Deutsche Post DHL Group (DPDHL Group) — in line with its Strategy 2025 goal of delivering excellence in a digital world — is investing over €2 billion on digital transformation projects from 2021 to 2025 to improve the experience of customers and employees, while also increasing operational excellence.
In its 3,200 facilities across more than 220 countries and territories worldwide, DHL Express relies on best-in-class technology solutions to deliver close to 500 million shipments a year (according to 2020 figures).
Watch: Ken Lee on digitalization in Asia Pacific
“By constantly listening to our customers’ needs, we have implemented technological innovations that are relevant and sensible for our customers, employees and operations,” said Ken Lee, CEO, DHL Express Asia Pacific.
“We’ve introduced solutions to streamline vital processes, automate time-consuming repetitive tasks, and helped our teams become more productive. These include autonomous guided vehicles to enhance our operations, chatbots to complement customer service operations, and shipment sensors with track-and-trace capabilities,” he shared.
The Covid-19 pandemic has further proven how essential the company’s digital transformation efforts and investments are to addressing the surge in cross-border e-commerce demand and driving greater efficiency and productivity.
“Before the pandemic, we were cognizant that digital transformation was an imperative to maintain and elevate our service levels as a logistics provider. The pandemic accelerated our plans to allow our workforce to collaborate and work virtually from any location. We also fast-tracked our adoption and rollout of technologies, such as live chat and digital assistants, which were crucial in helping us cope with an unprecedented demand surge worldwide,” explained Jimmy Yeoh, Chief Information Officer, DHL Express Asia Pacific.
To better understand the impact of digitalization on DHL Express, Logistics of Things takes a closer look at the notable digital transformation projects undertaken in recent years:] =>
DHLエクスプレスオペレーションセンターのAQCC（Advanced Quality Control Center）システムのダッシュボードには、一斉に赤い警告灯が点灯していますが、各施設の雰囲気は落ち着いています。
デジタル化がDHLエクスプレスに与える影響をより深く理解するために、Logistics of Thingsでは、近年行われた注目すべきデジタルトランスフォーメーションプロジェクトを詳しく調べています。
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[how-digitalization-has-transformed-dhl-express-operations] => how-digitalization-has-transformed-dhl-express-operations
[Middle East] =>
[Digital transformation infographic_210607] => Digital transformation infographic_210607
[Single Column Image_1937107612] => Single Column Image_1937107612
[Article Key Image_1471479842] => Article Key Image_1471479842
)
[$value] => Red warning lights pop up simultaneously on the dashboard of the Advanced Quality Control Center (AQCC) system at DHL Express’ operations centers across the network, but the atmosphere at each facility remains calm.
The data analytics prowess of the Artificial Intelligence-powered AQCC system — designed to monitor shipment movements and flag issues in real time — is in full control.
Locations of the shipments stalled in transit, also known as exceptions, are quickly identified and its projected routes mapped. The team’s analysts then hunker down to implement corrective actions to ensure these shipments can still arrive at their destinations on time.
The seemingly effortless task was once a laborious responsibility for logistics providers like DHL Express, but digitalization is slowly turning things around.
Logistics has long been known as a traditional industry associated with manual labor and repetitive tasks. Often held back by legacy processes and dated IT systems, logistics companies are increasingly aware of the need to harness technology to stay competitive in a fast-moving industry.
Deutsche Post DHL Group (DPDHL Group) — in line with its Strategy 2025 goal of delivering excellence in a digital world — is investing over €2 billion on digital transformation projects from 2021 to 2025 to improve the experience of customers and employees, while also increasing operational excellence.
In its 3,200 facilities across more than 220 countries and territories worldwide, DHL Express relies on best-in-class technology solutions to deliver close to 500 million shipments a year (according to 2020 figures).
Watch: Ken Lee on digitalization in Asia Pacific
“By constantly listening to our customers’ needs, we have implemented technological innovations that are relevant and sensible for our customers, employees and operations,” said Ken Lee, CEO, DHL Express Asia Pacific.
“We’ve introduced solutions to streamline vital processes, automate time-consuming repetitive tasks, and helped our teams become more productive. These include autonomous guided vehicles to enhance our operations, chatbots to complement customer service operations, and shipment sensors with track-and-trace capabilities,” he shared.
The Covid-19 pandemic has further proven how essential the company’s digital transformation efforts and investments are to addressing the surge in cross-border e-commerce demand and driving greater efficiency and productivity.
“Before the pandemic, we were cognizant that digital transformation was an imperative to maintain and elevate our service levels as a logistics provider. The pandemic accelerated our plans to allow our workforce to collaborate and work virtually from any location. We also fast-tracked our adoption and rollout of technologies, such as live chat and digital assistants, which were crucial in helping us cope with an unprecedented demand surge worldwide,” explained Jimmy Yeoh, Chief Information Officer, DHL Express Asia Pacific.
To better understand the impact of digitalization on DHL Express, Logistics of Things takes a closer look at the notable digital transformation projects undertaken in recent years:
)
DHLエクスプレスオペレーションセンターのAQCC（Advanced Quality Control Center）システムのダッシュボードには、一斉に赤い警告灯が点灯していますが、各施設の雰囲気は落ち着いています。
Array
(
[How digitalization has transformed DHL Express’ operations] => デジタル化がいかにDHLエクスプレスのオペレーションに変化をもたらしたのか
[Embarking on digital transformation projects has driven greater efficiencies and higher productivity for DHL Express. CEO Ken Lee and CIO Jimmy Yeoh from DHL Express Asia Pacific share more.] => デジタルトランスフォーメーションプロジェクトの着手により、DHLエクスプレスは効率性と生産性の向上を実現しました。DHLエクスプレス アジア太平洋地区CEOのケン リーとCIOジミー ヨーが語ります。
[Embarking on digital transformation has driven greater efficiencies and higher productivity for DHL Express. CEO Ken Lee and CIO Jimmy Yeoh share more.] => デジタルトランスフォーメーションの着手により、DHLエクスプレスは効率性と生産性の向上を実現しました。CEOのケン リーとCIOジミー ヨーが語ります。
[Red warning lights pop up simultaneously on the dashboard of the Advanced Quality Control Center (AQCC) system at DHL Express’ operations centers across the network, but the atmosphere at each facility remains calm.
The data analytics prowess of the Artificial Intelligence-powered AQCC system — designed to monitor shipment movements and flag issues in real time — is in full control.
Locations of the shipments stalled in transit, also known as exceptions, are quickly identified and its projected routes mapped. The team’s analysts then hunker down to implement corrective actions to ensure these shipments can still arrive at their destinations on time.
The seemingly effortless task was once a laborious responsibility for logistics providers like DHL Express, but digitalization is slowly turning things around.
Logistics has long been known as a traditional industry associated with manual labor and repetitive tasks. Often held back by legacy processes and dated IT systems, logistics companies are increasingly aware of the need to harness technology to stay competitive in a fast-moving industry.
Deutsche Post DHL Group (DPDHL Group) — in line with its Strategy 2025 goal of delivering excellence in a digital world — is investing over €2 billion on digital transformation projects from 2021 to 2025 to improve the experience of customers and employees, while also increasing operational excellence.
In its 3,200 facilities across more than 220 countries and territories worldwide, DHL Express relies on best-in-class technology solutions to deliver close to 500 million shipments a year (according to 2020 figures).
Watch: Ken Lee on digitalization in Asia Pacific
“By constantly listening to our customers’ needs, we have implemented technological innovations that are relevant and sensible for our customers, employees and operations,” said Ken Lee, CEO, DHL Express Asia Pacific.
“We’ve introduced solutions to streamline vital processes, automate time-consuming repetitive tasks, and helped our teams become more productive. These include autonomous guided vehicles to enhance our operations, chatbots to complement customer service operations, and shipment sensors with track-and-trace capabilities,” he shared.
The Covid-19 pandemic has further proven how essential the company’s digital transformation efforts and investments are to addressing the surge in cross-border e-commerce demand and driving greater efficiency and productivity.
“Before the pandemic, we were cognizant that digital transformation was an imperative to maintain and elevate our service levels as a logistics provider. The pandemic accelerated our plans to allow our workforce to collaborate and work virtually from any location. We also fast-tracked our adoption and rollout of technologies, such as live chat and digital assistants, which were crucial in helping us cope with an unprecedented demand surge worldwide,” explained Jimmy Yeoh, Chief Information Officer, DHL Express Asia Pacific.
To better understand the impact of digitalization on DHL Express, Logistics of Things takes a closer look at the notable digital transformation projects undertaken in recent years:] => DHLエクスプレスオペレーションセンターのAQCC（Advanced Quality Control Center）システムのダッシュボードには、一斉に赤い警告灯が点灯していますが、各施設の雰囲気は落ち着いています。
人工知能を利用したAQCCシステムのデータ分析能力は、出荷の動きを監視し、問題にリアルタイムでフラグを立てるように設計されており、完全に制御されています。
例外と呼ばれる、輸送中の停滞した貨物の位置はすばやく特定され、その予測ルートがマッピングされます。 チームのアナリストは、これらの貨物が時間どおりに目的地に到着できるように、是正措置を実施するために調査を行います。
一見簡単そうに見えるこの作業は、かつてはDHLエクスプレスのようなロジスティクスプロバイダーにとって骨の折れる仕事でしたが、デジタル化によって少しずつ状況が変わってきています。。
ロジスティクス業界は長い間、手作業や反復的な作業を伴う伝統的な産業として知られてきました。時代遅れのプロセスやITシステムに阻まれがちなロジスティクス企業は、急速に変化する業界で競争力を維持するために、テクノロジーを活用する必要性があります。
ドイツポストDHLグループ（DPDHLグループ）は、「デジタルの世界で卓越した価値を提供する」というストラテジー2025の目標に沿って、2021年から2025年にかけて20億ユーロ以上をデジタルトランスフォーメーションプロジェクトに投資し、お客様と従業員の体験を向上させるとともに、オペレーショナルエクセレンスを高めていきます。
DHLエクスプレスは、世界220以上の国・地域に広がる3,200の施設で、最高クラスのテクノロジーソリューションを駆使し、年間約5億個の貨物を輸送しています（2020年の数字による）。
動画を見る: ケン リー、アジア太平洋地域のデジタル化について
DHLエクスプレス、アジア太平洋地区のCEOのケン リーは、「常にお客様のニーズに耳を傾けることで、お客様、従業員、オペレーションにとって適切かつ賢明な技術革新を実現してきました。
私たちは、必要不可欠なプロセスを合理化し、時間のかかる反復作業を自動化するソリューションを導入し、生産性を向上させました。 例えば、無人搬送車によるオペレーションの強化、チャットボットによるカスタマーサービスの補完、貨物追跡センサーの導入などを行いました。」と述べています。
新型コロナウイルスによって、越境EC需要の急増に対応し、効率性と生産性の向上を推進するために、当社のデジタルトランスフォーメーションへの取り組みと投資が益々不可欠となっています。
「パンデミックが発生する前から、ロジスティクスプロバイダーとしてのサービスレベルを維持・向上させるためには、デジタルトランスフォーメーションが必須であることを認識していました。そしてパンデミックが発生したことで、従業員がどこにいてもバーチャルに協力して仕事ができるようにする計画が加速しました。 また、ライブチャットやデジタルアシスタントなどの技術の導入・展開を急ぎました。これらの技術は、世界的な未曾有の需要急増に対応するために不可欠なものでした」と、DHLエクスプレスアジア太平洋地区チーフインフォメーションオフィサーのジミー ヨーは説明しています。
デジタル化がDHLエクスプレスに与える影響をより深く理解するために、Logistics of Thingsでは、近年行われた注目すべきデジタルトランスフォーメーションプロジェクトを詳しく調べています。
[wysiwyg] => wysiwyg
[Red warning lights pop up simultaneously on the dashboard of the Advanced Quality Control Center (AQCC) system at DHL Express’ operations centers across the network, but the atmosphere at each facility remains calm.
The data analytics prowess of the Artificial Intelligence-powered AQCC system — designed to monitor shipment movements and flag issues in real time — is in full control.
Locations of the shipments stalled in transit, also known as exceptions, are quickly identified and its projected routes mapped. The team’s analysts then hunker down to implement corrective actions to ensure these shipments can still arrive at their destinations on time.
The seemingly effortless task was once a laborious responsibility for logistics providers like DHL Express, but digitalization is slowly turning things around.
Logistics has long been known as a traditional industry associated with manual labor and repetitive tasks. Often held back by legacy processes and dated IT systems, logistics companies are increasingly aware of the need to harness technology to stay competitive in a fast-moving industry.
Deutsche Post DHL Group (DPDHL Group) — in line with its Strategy 2025 goal of delivering excellence in a digital world — is investing over €2 billion on digital transformation projects from 2021 to 2025 to improve the experience of customers and employees, while also increasing operational excellence.
In its 3,200 facilities across more than 220 countries and territories worldwide, DHL Express relies on best-in-class technology solutions to deliver close to 500 million shipments a year (according to 2020 figures).
Watch: Ken Lee on digitalization in Asia Pacific
“By constantly listening to our customers’ needs, we have implemented technological innovations that are relevant and sensible for our customers, employees and operations,” said Ken Lee, CEO, DHL Express Asia Pacific.
“We’ve introduced solutions to streamline vital processes, automate time-consuming repetitive tasks, and helped our teams become more productive. These include autonomous guided vehicles to enhance our operations, chatbots to complement customer service operations, and shipment sensors with track-and-trace capabilities,” he shared.
The Covid-19 pandemic has further proven how essential the company’s digital transformation efforts and investments are to addressing the surge in cross-border e-commerce demand and driving greater efficiency and productivity.
“Before the pandemic, we were cognizant that digital transformation was an imperative to maintain and elevate our service levels as a logistics provider. The pandemic accelerated our plans to allow our workforce to collaborate and work virtually from any location. We also fast-tracked our adoption and rollout of technologies, such as live chat and digital assistants, which were crucial in helping us cope with an unprecedented demand surge worldwide,” explained Jimmy Yeoh, Chief Information Officer, DHL Express Asia Pacific.
To better understand the impact of digitalization on DHL Express, Logistics of Things takes a closer look at the notable digital transformation projects undertaken in recent years:] =>
DHLエクスプレスオペレーションセンターのAQCC（Advanced Quality Control Center）システムのダッシュボードには、一斉に赤い警告灯が点灯していますが、各施設の雰囲気は落ち着いています。
)
日本語